Yes Bank — complaint in reference to customer id 3886047

Hello,
I am really frustrated about false commitment given by people from your customer service dept and also different different story about my complaint raised on 8th dec 2017 with complaint reference number: complaint: cy[protected] which was raised by janani on 8th dec 2017 for a fraudulent transaction happened in my account.

I had spoken to couple of people mainly ayiappa silva kumar, fahima and seema and amana savakaran and finally priya who made a promise to call back but priya never bother to call back next day and then finally today i had to raise another complaint against priya as she failed to keep promise which is unaccepted in service industry with reference number cs[protected] by rajshree. However in between this period i was promised by people transaction amount will be reversed by 2nd feb 2018 and even people informed me that it will be 6th feb 2018 and finally rajshree informed yes bank will update about complaint proceedings by 2nd feb 2018 though priya confirmed that money will be credited to my account by 2nd feb 2018. I am really frustrated about false information given to me. However rajshree informed money will get credited by 2nd feb and then when asked to re-check then she changed her statement and informed complaints proceeding will be updated by 2nd feb 2018 and then kept me on hold to give me compliance teams email and then line was disconnected. Then called back as it was disconnected and spoke to another advisor divya who confirmed me that the amount will will be credited to my account by 2nd feb 2018 though merchant bank didn't confirm about reversing the amount. When i asked for the details of the merchant bank and the details who has initiated this fraud transaction i was denied. I am utterly frustrated about the service what i got from your customer service team and complaints team. I would request for explanation and resolution about this as already today is the 49th day after raising the complaint.
Thanks
Devjyoti roy
Mob: [protected]