Yes Bank — Customer Care Service Concern

I hold a personal loan account and credit card with yesbank. I am really having a hard time dealing with their customer care folks whenever I need any information. Those people at [protected]@yesbank.in won't read emails properly and kept on wasting my time earlier. For this I raised a request to head of Grievanceredressal stating my feedback and got the service number CS[protected] on 30-Dec-2020.
Exactly after two months I needed some more information and I didn't get a proper reply even though I included a note before my email stating please read this email carefully and reply, they seem like didn't bother about it and didn't. provide proper reply again on the ticket CS[protected]. They send an email stating 1800 1200 is for customer service contact number and this won't work for anything except for credit card, I have taken a recording for this as well. So a person having a loan account doesn't have any other go rather than going through the mental torture through their never ending email conversations. I would like to raise concern with respect to misrepresentation of customer care number and as well prolonged SLAs by just replying anything rather than providing proper solution. My loan account number is PLN[protected]. I would like to be compensated in monetary value for spending my valuable time and the mental trauma they have given in my busy schedule. I would like to highlight this incident to other yesbank customers so they can understand their rights as well.