Yes Bank — Delay in cheque clearing

Address:

Gurgaon, Haryana, 122001

I deposited a cheque of 1 lac in my savings account in yes bank on 11th feb 2017. It was put to clearing on 21st feb. In the meantime, when i enquired about the whereabouts of the cheque from the bank, they had no clue as to where the cheque is. Failing to get a reply from the bank, i requested the concerned person to cancel the cheque and make an alternate online payment. I had to face huge embarassment. On 21st feb i received a message from bank that the concerned cheque could not be deposited due to being stopped by the party.
I mailed the bank to ask why was the cheque put to clearing after 10 days. After 2 reminders they replied that the concerned cheque has already been put to clearing on 21st january 2017 (for the cheque deposited in bank on 11th feb). And since the cheque was stopped it could not be credited. I again mailed them demanding an explanation and again after a couple of reminders they replied that cheque was non CTS compliant an thus took longer than usual. But since the cheque was CTS compliant, this reply was a rude and blatant reply from the bank and thus it appears they refuse to accept the responsibility of the mess they created.
I had to suffer huge embarassment and loss of business dur to this. Since yes bank has refused to give a satisfactory explanation i request you to register my complaint and raise my issue to compensate me for this loss of reputation and business.
Thanks and regards
Abhishek bansal
[protected]
[protected]@yahoo.co.in