Yes Bank — FIR Cr No 0294/2023 Bellandur PS, Bengaluru

With reference to Cr No 0294/2023 filed under Bellanduru PS, Bengaluru against accused RAJENDRA METAL holding account in YES BANK(A/C No [protected]), I was a victim of Cyber Fraud by account holder of YES BANK on 04/08/2023 of amount INR 3, 89, 300. The transactions were made from my HDFC, KOTAK MAHINDRA, CITIBANK and SBI accounts of INR 97, 325 each (INR 97, 325 X 4 =INR 3, 89, 300). I immediately lodged FIR as cited above and Cyber Complaint as well (copy attached). I also rasised complaints immediately with my own banks who in turn raised chargeback requests with YES BANK. The account was freezed by the police and amount INR1, 45, 000 only could be recovered through court order.
For the remaining amount I tried to reach out to my own banks but they held YES BANK as solely responsible for this as chargeback requests were rejected by YES BANK.
Respected Sir, I have lost my entire life savings because of a fraudster who held account in YES BANK.
I would like to point out that
a) There should have been better due diligence on part of the bank before allowing such criminals to open account in their bank
b) Such high volume of transaction should have been flagged or caught by the internal risk management system of the bank.

It is appalling as to the large volume of cases where criminals are making use of the ease of opening current account in YES BANK to defraud innocent citizens whose life is destroyed. I have a cancer patient at home to take care of and I have lost my life savings to this fraud, it is my sincere appeal to the Ombudsman to kindly arrange compensation from YES BANK with regards the matter for the rest of the amount lost (2, 44, 300). So far responses from YES BANK have been completely customary and most likely automated wherein they have just asked to check with law enforcement authorities and my banks. YES BANK is equally responsible since the fraud happened through the accused account in their bank.
Looking forward to an amicable resolution and adequate compensation in this regard.