Yes Bank — forex card

Address:

Pune, Maharashtra, 411012

I ordered for a forex card on 12th dec after having a detailed discussion with the agent. He told me that card would be activated on 13th and as i was travelling abroad on 13th i made sure all my documents were duly uploaded on their website and i received confirmation that nothing was pending from my end.
When i landed i tried using the card, it wasn't activated. The card remained inactive for 4 days out of the 6 days i was travelling. With no money to even buy food i was in a very bad state as i was totally dependent on the card.

I have been mailing them continuously to escalate the issue now that i am back and they say they activated the card and they can't help me lodge a complain. They also said i hadn't submitted my documents when i clearly have proofs to have submitted the documents on 12th dec. I need to escalate the issue to senior officials and need to be compensated for having the worst experience ever with their forex card.