Yes Bank — Loan account problems , placing undue charges on me even though I pay in advance

Address:

55A JODHPUR GARDENS BUILDING WITH BLACK GATE SECOND FLOOR KOLKATA -700045

Hello sir, i took a loan with yes bank back in september 2020, however i had taken the loan with an axis bank account with enach which i dont operate. it is supposed to go on auto closure. i had placed an account change with yes back in december of 2020 to debit money from my hdfc bank account which is my salary account which they didnt do, now there representative tole me to pay via phone pe to their account every month which i did since january 2021. however this june they received the money their agents called and confirmed me multiple times on recorded lines . yet they are still harassing me every day asking me for payment then wehn i tell them utr number they said they receive then again another agency calls me up. they are putting bounce charges on my account even though i pay the money via netbanking which is advertised on their site on the day i get my salary. so that i dont have to face any charges. a representative told me that i shouldnt pay early and they are putting charges because i pay early. please help me sir. please look into this matter.