Yes Bank — nre account fund transfer

Hello, i am it professional working at africa. I would like to share bad experience about yes bank.
I opened nre account in yes bank branch rama park, dwarka more in the month of november 2017. There are central facility to open this account as it is in gurgaon, this i was told by banking staff. Means my account is with dwarka more branch but controlled by gurgaon staff. How funny?
I initiated fund transfer on 18th january 2018. It was first transfer with this bank. Money was transferred from source bank as messages came to me. At yes bank, when i contacted. There were no status conveyed by their staff, they had no clues about this. I was wondering what happened to money? Generally it takes 2, 3 working days to transfer with other banks.
It has been credited to my account on[protected] evening, without informing details to me about what are the exchange rates. When asked their relationship manager, she was on leave since there were long weekend on 26 january independence day and 27 was second saturday, then sunday.
On 25th my morning, i initiated fund transfer but it was blocked. Since, relationship manager named deepali singh was on leave, she has given another number of ms sonal bhatia and aman gupta to contact. The executives has not responded, never picked phone. I shocked, why it is when they allowed me to login and accepted transferred fund. I cannot transfer to other account as it was urgent to transfer for medical case. When contacted relationship managers were in long weekend partying mood and not responded.
On monday, 29th january again i contacted them with no proper response. Till the time they had no clue why this account has blocked. Then, i was informed they raised complaint to their it department. On[protected] i was informed that the welcome kit once undelivered that is why it has blocked my account. I questioned them its delivered to my residence, its your mistake you have not entered proper communication and not conveyed report to your it department. Why, i should suffer? I was informed that they have raised another complaint to open it. On[protected] they again had holiday without any reason. On[protected] also its not been opened and i was conveyed that it will take another 2, 3 days to open as they are working on it.
My review is
1. Yes bank is blocking foreign currency to get better rates for them. When rates lowers then credits
2. When money credited then also they block for their use.
3. The rates they provided are lower than other banks comparatively almost 10 times less.
4. Incompetent rude staff.
5. Incompetent it and no coordination between them and their departments.
6. They purposely go out of way to harass people if you complain them.
7. Ill mannered low graded without corporate culture.
8. They have no proper mechanism for complaint resolution.
9. Their manager blaming me that you had not checked regularly. How to check they have not conveyed when their is initially no money. It was first transfer.
10. They play blame game and will make customer faulty.
11. Inhuman staff and also their complaint centre. Automated mails coming only just to show they are working.
12. They never say you in what rate of currency money has been transferred unless you shout them.
13. Avoid yes bank your money will lose.
14. They had employed relation manager just to entertain and spread net to get money. Once came they will block your money and will pull you in different schemes.