Yes Bank — Open a new account at gandhi nagar branch jammu

Address:

201005

Dear team I am the exsisting customer of yes bank for the last 10 years from delhi branch i recently open the new acount of my mother whiich is in jammu and the nearest branch is gandhi nagar i submit all the documents in the branch as per there requiment they also filled the form and do the necessary paper work the genet man was very kind and helpfull to me he ask me to coime after 3 days to get the kit i request him i am leaving for delhi tomarrow and my mother is a old lady can come to branch alone is it possible to delewer the kit at my residence i make him understand the adress and the location which he agreed when i left the branch i got the call in the way from the bank that they still need some more paper to full fill the formalities which i promise to delewer tomarrow
Now on wards the com;plaint starts
next day i went to the bank to give that paper the concern gentelman was not present when we tried to contact him on mobile he was not picking up the phone when i ask for the branch manager he was hardly any concern when i tried at the reception the lady was toatlly cluelesss i belive she was new and the product knowledge was just zero no aoe was assiting her as she was new i was there in the branch for about 15 minutes but no one respond my request at last i gave this paper at reception and ask the lady to hand over it to that concern person and in the evening i left for delhi now i am trying that nice gentelman to reach on phone he again not picking the phone when i tried it today he is disconnecting trhe phone
Frankly speaking this is my first bad experience with yes bank in my 10 years of business
hope you will look to this staff attitude at this branch in jammu and please let me know the further action of plan will my mother get the acount oipen or not mean while i am also contacting with the customer care for more information
Thanks and regards
Kapil kumar bali
m3b/253 shalimar garden extention 1st
Sahibabad gzb up
pin 201005
Mobile no [protected]