Yes Bank — Recovering agency using abusive language

I was the regular user of Credit Cards. Due to a big loss in some business start up, I was stuck in a big debt from last 3 months. Last week I got a call from bank regarding the repayment of my YES BANK credit card I told them I want a settlement, although I'm a government employee but somehow I'm not able to make any payment. Today (20.03.2023 @ 2:20PM) again I got a call from [protected] by the name of ANJALI, I told her the same that I want a settlement and suddenly she started speaking in high tone and then she was using abusive language and I don't know who gave such authority to speak like that.
Her wordings "Suar ki Aualad, tum muslim sale suar kha kha k paida hote ho or fir aukat hoti nhi payment krne ki, fir bank k paise leke bhaag jate ho."
I told her that I'm a govt employee I can take action on you but she was totally fearless. She said "Suar ki aulad tumhari aukat hi yhi hoti hai suar khane ki sirf"
I asked her about her office address and manager number but she didnt answered.