Yes Bank — regarding customer not treated well in branch

Customer is 11210263
Yesterday i went to my home branch (Surajpur, greater noida) that is 35 kms away from my home after coming from night shift to receive the cheque book which i ordered online. The person name mr. Kaushik was so rude even after showing the i'd proof he denied providing me the cheque book and said go wherever you want to complain and do anything but i won't give you the cheque book. He was so rude to me i want strict action to be taken against him.
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