Yes Bank — unauthorized credit card charges

Address:

Mumbai City, Maharashtra, 400057

Dear sir/ madam,

This is pertaining to credit card no. 5318 xxxx xxxx 5572.

I confirm to have made payment of inr 142/- through cheque no.163183 on 30/09/2018. Cheque was dropped at yes bank atm drop box on 30/09/2018 which is 5 days prior due date of 06/10/2018. Cheque was finally collected from atm drop box by yes bank staff on 11/10/2018.

Even though dropping the cheque 5 days prior due date the yes bank credit card division is charging me late payment fee, finance charges and gst which is not correct. This simply means that they are collecting the cheque payment late from their drop boxes and are trying to earn some additional amount from me.

In this matter, i spoke to yes bank credit card customer service team and they denied any further support on call. Above all i started getting calls from yes bank third party payment collection company to pay this unauthorized amount.

I request you to take up the matter with yes bank credit card division and help to have the amount of inr 652.41waived off for statement dt: march 2019.