Yes Bank — wrong credit card delivered then what promised

Address:

Gurgaon, Haryana, 122002

I received a call from yes bank representative to offer me a credit card. She had explained the offers of “yes first preferred credit card”. I had asked her to share he details of the offered card via email from the yes bank official email address but she told me that the representatives cannot send such mails and i will receive all the details via email before the application is processed. I received more than 15 calls for verification but not a single email about which card is being applied for. Upon asking, the guy who called for verification, to share the card details i was told to ask this from the original sales person who contacted me. Then i just dropped it and waited for the card to arrive so as they need to share the details at least with the card.

Now i have received the card and instead of “yes first preferred credit card” i was sent “yes prosperity edge credit card” which has far less features then what were promised. The features of the card do not contain the discount offers that were promised. Upon calling the representative who sold me the card, she failed to recognize her customer and told me that she never had such conversation with anyone. I would request yes bank to look into this and stop cheating their own clients.