Yu Mobile — Yu Yuphoria Mobile Network Problem

Address:

Ahmedabad, Gujarat

Hi Support Team, I have purchase Yu Yuphoria Mobile on 07-Jun-2015. After purchasing phone was working properly, But now i am facing problem of Mobile SIM card not detecting for both slot, I am using Vodafone & Uninor Card, both cards not detect. Order Placed: 4 June 2015 Amazon.in order number:[protected] Order Total: 6, 999.00 Reference Ticket id: 1064077 Package created successfully. Generated waybill no. is[protected] you can track the status on www.delhivery.com After talking your customer service executive every day, they unable to solve my problem & unable to transfer my call to Technical Team & Higher authority, As you know i am facing this issue since very long time & phone is useless to me, Every time when i call customer service they gave me false promises to resolved my query but they can't, it is very frustrating to me as you know this is my 11th Email communications but still my issue not be resolved, Again i am writing problem which i faced, Since i have purchase this mobile i am facing issue of my mobile phone SIM network not detect any network, I am using Vodafone & Uninor Cards, I have done hard factory reset as suggested by your executive & nothing happen, I have already checked my cards network in other mobile as well & working fine, I think i have received damage phone from your end. I have already check other SIM card to my phone as well You can check my phone call & email communication logs, nobody is interested for resolving my problem, Today is last day of my communication to you. Please guide me what should I do, otherwise I will give you an option from next day i will launch complaint in consumer court with this email reference, Last time i had call on Friday at 4:30pm & executive promised me that Technical Department will call me in next one hour after waiting for 2 hour i again call customer support they ask me to wait 10mins for call back, After waiting long time & whole day i called in customer support on next day (Saturday) they promise me to they will call me in today anyhow, but still i am waiting. It is very disappointing to me that your technical depart is busy or they don't have any time to call customer for resolving their query. Very poor serve from you guys. I promise you that if my problem will not resolve by end of today i will do any action against you. You can call any time on my both number [protected] & [protected]. I will again call in your customer support after sending this email. I am requesting you to resolve my problem as it is my first Android Phone & I am very existed about this, I have already purchase Rs.600/- cover as well.