Zaak Epayment Services — money debited from account using debit card not credited to payer or refunded

On 22 nd november 2018 zaak epayment services have deducted rs 80/- (Rs 40 each twice) for uber cab service ; from my debit card no...0649 as per details below:

Ecm/6044/zaak epayment rs 40 at 21:10:10 hrs on[protected]

And

Ecm/7289/zaak epayment rs 40 at 21:13:35 hrs on 22-11-18

Transaction failed and did not pay money to uber, nor the same is refunded to my account so far.