Zaak Epayment Services — money deducted but not send to uber

I was using a debit card to pay in uber app for a trascation of rs 119.66. It was through zaak epayment services on[protected]:04:29. The amount was deducted but not sent to uber. I had to pay again to clear the dues in uber. So for this amount i raised a concern to uber as well as my bank kotak, but didn't get refund. They asked to contact the zaak epayment.