Zaakpay.com — amount not yet refunded of irctc ticket

Pnr number [protected], the ticket is showing the amount is refunded to the bank zaakpay pg however the amount is not yet refunded its not even processed kindly process the complaint as soon as possible so that the amount be refunded be transfered to me. The onus is on zaakpay pg which not only once but has failed the respect hundred of times while responding to complaints
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You are auto debiting my money without my knowledge, my account have lot of transaction from eZaak payment for nothing, who are you, what is your service, how can you debit money from my account without my knowledge, Fraud i have raised a cyber cell on you
Doj 14/10/2018.PNR-[protected].REFUND ID -[protected].Payment netbanking.Please verify and send Rs 1425 refund amount to my a/c sbi.

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