Zaakpay.com — amount of cancelled ticket not refunded

Dear sir
I have booked one ticket from hatia to bhubaneswar in tatkal and i cancelled the ticket on 15th nov. According to irctc website they have refunded the amount but still the amount was not refunded to my account. Refund id is-[protected].
My contact no. Is [protected]. I have done this payment through credit card. Plz resolve my issue as soon as possible.
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I have not got the refund in my bank account since 13 days of ticket cancellation...The refund id is [protected]...The cancellation date For the ticket was 6th November...and the irctc account showing that the money has been refunded to zaakpay pg...So kindly look into the matter asap

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