Zaakpay.com — did not get refund money of railway ticket cancellation

Dear sir/mam

I would like to inform you that i had cancelled two railway tickets on 17th october, 2018 through irctc mobile app but till now money is not refunded. Kindly check this matter urgently and inform me the status asap.

Here i attach the snapsort of the cancelled ticket and brief description about the cancelled tickets.

Transaction id-[protected]
Train no./name: 12277 / satabdi express
Cancellation/refund id: [protected]
Pnr: [protected]
Transaction date: 16 oct 2018
Refund amount: 1260.0

Transaction id: [protected]
Train no./name: 12822 / dhauli exp
Cancellation/refund id: [protected]
Pnr: [protected]
Transaction date: 16 oct 2018
Refund amount: 775

Thank you
Subhashri acharya