Zaakpay.com — didn't receive refund amount

Address:	160055
Website:	Zaakpay

I cancelled one of the passenger's ticket with cancellation id [protected] on 19th october 2017. The refund status on irctc website shows that the amount has been refunded to zkpy bank but i booked the ticket from axis bank and i haven't received the amount in my account yet even after more than 1 month has passed.
Please find below the details of the cancelled ticket:
Transaction id: [protected]
Refund id: [protected]
Refund date as shown : 21 oct 2017
Train no. 04033
From lko to dli