Zaakpay.com — I didn't get my refund yet and it was initiated on 3rd september.

Address:

7A,HIRAPUR PARK MARKET,, NEAR HATIA MORE,, NEAR SWAMI VIVEKANANDA CHOWK

Its been 10 days and i didnt recieve my refund yet as i have tried to purchase valorant points and the payment was succesful but the trancaton didnt went through and i also requested for a refund but its been 10 days and i didnt got any response.
Please see to this matter as soon as possible.