Zaakpay.com — irctc amount not settled through zaakpay

Website:

Zaakpay.com

2 transaction failed on irctc portal on 28th dec 2017. As per irctc, amount for both transaction is settled on same day through zkpy. Please see below.

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 28-dec-2017 [protected] failed 3210.0 3210.0 zkpy refunded 28-dec-2017
2 [protected] 28-dec-2017 [protected] failed 3210.0 3210.0 zkpy refunded 28-dec-2017

Why amount is not yet deposited in my bank account??
Zaakpay, please resolve issue asap.

Further please provide official email id and contact no to raise complaint related to zaakpay.

Thanks,
Roshan