Zaakpay.com — irctc money not refund from zaakpay (mobikwik)

Address:Gurgaon, Haryana
Website:pay.mobikwik.com

Team,
I have done two transactions on irctc through zaakpay pg gateway.
Now, issue is ticket not booked on irctc and they have refunded the money to zaakpay pg but still, i didn't receive in my bank account from mobikwik.

Please help me to get the money back

Refund id :
[protected]
[protected]
+1 photos
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Zaakpay.com customer support has been notified about the posted complaint.
May 09, 2018
Srinivas Joshi's response
When u Gng to refund my amount
Complaint comments 

Comments

I have nt got refund I have booked train ticket...IRCTC showing it has refunded...transaction I'd is mentioned in the picture

My refund from IRCTC with below details:
Refund processing date:27-Apr-2018
Refund amount:670.0
Refund reference no:ZP568384da97ccb
Payment Option used : Zaakpay PG
Has not been credited to my account till now
Dear Sir
I have booked ticket msh to re on[protected] date of boarding in train 12915 Ashramexpress but ticket not booked & status was payment failed.still i have not receive refund amt rs 1230.90.Please do needful.

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