Zaakpay.com — irctc refund amount

Address:Mumbai City, Maharashtra, 421202
Website:www.zaakpay.com

Hello i am rupesh nair and i have booked a ticket on 28th november from thane to ernakulam via mobikwik and i have cancelled it on 1st december.
My refund status in irctc is showing as refunded but not yet received. When tried to contact irctc they said the monet is credited to zaakpay and they havent credited it to my account.

Refund id: [protected]
Transaction id: [protected]
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I have Booked a ticket on 01/12/2017 and cancelled on 4/12/2017
with transaction Id '[protected]'
But irctc showing amount refunded to ZKPY Bank but i did not get amount in my account.

vadivazhaganG's reply, Dec 12, 2017
Amount not refunded my bank account
it is already more than one week, i am not even getting any update from your side.
when can i get the refund from you.

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