Zaakpay.com — irctc ticket cancellation amount not credited to bank account

Website:

Zaakpay epayment

I have booked a ticket from guwahati to kolkata on 31st oct '18 using zaakpay, which i have cancelled later on 1st nov'18.
In the irctc portal, its showing that the amount has been refunded but its not been credited to my bank account yet.
Please arrange to get the amount credited in my bank account asap.

Pnr: [protected]

Regards