Zaakpay.com — money not refunded by zaakpay pg

With reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1245.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:25-apr-2018
Refund processing date:26-apr-2018
Refund amount:1245.0
Refund reference no:zp56a7c83c76ff9
Payment option used : zaakpay pg

Money refund ed by irctc but not refunded by zaakpay pg to bank account