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Zaakpay.com — money refunded by irctc to zaakpay pg but not received by my bank account

I booked railway tickets of RJBP RAJDHANI with PNR no [protected] on IRCTC App on 9th may. But on 10th may I cancelled the tickets. It is showing that money had been refunded to Zaakpay pg but it is not recieved by my bank the transaction ID is [protected].And the refund ID is [protected].The total refundable amount is ₹14260.00.Please do something regarding this.
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