Zaakpay.com — no refund received for failed transaction on irctc

Address:

Mumbai City, Maharashtra, 400004

Hi,

I had done transaction on irctc on[protected], transaction was failed but money was debited from my credit card of hdfc bank.

Below mentioned are the details of the same, kindly check and revert back.

Below mentioned are the details of transaction

Amount debited was 832 (820 ticket cost + 12 pg chagres)

Failed transactions details
Transaction id: [protected]
Train no./name: 22928/lok shakti exp
Date of booking: 21-dec-2017
Date of journey: 22-dec-2017
Date of boarding: 22-dec-2017
Date of arrival: 23-dec-2017
From: ahmedabad jn (Adi) to: borivali (Bvi)
Boarding at: ahmedabad jn (Adi)
Resv upto: borivali (Bvi)
Quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment failed
Bank name: zaakpay pg
Reservation status: not booked
Transaction amount:820.0
No. Of adults: 2 no. Of children: 0
Ticket type:e-ticket

Regards
Chetan parmar