Zaakpay.com — non receipt of refund railway booking

I have booked e ticket through irtc app with below booking details and payment made through zaakpay through my icici bank reference no as below

1. Train no 16595 - pnr no [protected] booking date 02.04.2020- journey date 30/04/2020- payment transaction details - [protected]

2. Train no 16596- pnr no [protected] booking date 02.04.2020- journey date 03/05/2020- transaction reference no [protected]

As the train is cancelled due to covid 19 the ticket is automatically cancelled and below cancellation details for respective pnr number

1. Pnr no [protected] - refund ref no: [protected] dtd 16.04.2020 for rs 1120/

2. Pnr no [protected] - refund ref no :[protected] dtd 16.04.2020 for rs 790/

i would like inform you that both these amounts are not credited to my icici account from where i have initiated my payment. pl resolve this issues