Zaakpay.com — not refunded back my money

Address:

Khordha, Odisha, 751019

I booked my two ticket through zaakpay payment gateway of irctc.
During my first transaction money got debited from my bank account but ticket didn't get booked, and i cancelled the another ticket in which irctc status says that refund back to bank but till now i didn't received my money back.
So please look into it and try to resolve it asap

Thanks
Rajib