Zaakpay.com — refund amount is not credited to bank account

This with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 595.0 is not credited to my bank account.
Please do the needful as soon as possible.
The details are as below:-
Date of cancellation of e-ticket booking:20-may-2018
Refund processing date:21-may-2018
Refund amount:595.0
Refund reference no:zp8ada73c75863
Payment option used : zaakpay pg
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I have done 499 Rs mobile recharge from mobikwik .money debited from my account but recharge has not done kindly refund the amount in my bank account as soon as possible .pls provide customer care number.wallet shows 0 amount ... recharge has not done but money debited

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