Zaakpay.com — refund from irctc- zaakpay

I have not received refund from zaakpay despite money being refunded from IRCTC on 17 th December 2019 for rs 2520/-.
Refund id : no:ZP590ff90bec917. Zaakpay despite getting refund money from IRCTC has not refunded the amount deliberately which is a criminal offence. Complete transaction is

Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:16-Dec-2019
Refund processing date:17-Dec-2019
Refund amount:2520.0
Refund reference no:ZP590ff90bec917q
Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by Zaakpay)

Please help.

Regards
Pawan