Zaakpay.com — refund not completed of cancelled irctc ticket

Dear sir I have cancelled 2 tickets via irctc on 28/10/18 and 31/10/18 of refund amount ₹395 & ₹1360 respectively. I have paid through mobiquick via zaakapay pg by my sbi debit card. The irctc refund statement showing refunded. But did not get any money by your site..
Pls refund my money as fast as possible I have attached the screenshots of the refund statement.