Zaakpay.com — refund not initiated

When i am booking the ticket due to payment gateway delay, the payment got deducted from my account but ticket is not booked. The payment is showing as amount was not revived from bank. I have asked irctc but the said contact your bank. When i checked in irctc it is showing the status as refunded to bank. Please do needful help to me as i am not getting refund.
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Payment of 646 was deducted from your payment services for ubereats but food wasn’t delivered.I tried to contact helpline but there was no past or upcoming orders for my profile.

avi586's reply, Jan 7, 2019
I want my refund as soon as possible.you can confirm with ubereats for the same

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