Zaakpay.com — Riot Refund Request

Address:

New Delhi, Bangalore

On September 3rd i made 1st purchase of worth Rs 1599 to buy gun skin in valorant, the game did not reflect the in-game cash but the transaction was successful. my friend made a purchase for me to buy the skin. Again on the second try my other friend made the transaction and again it did not reflect. what a scam!!!
There is total of Rs 3198 zaakpay got it.
we need refunds as soon as possible please, i even contacted riot support first for the refund but they said to go for the bank, bank cannot give refund or anything coz the transaction was made already. last it comes to zaakpay who is the payment gateway to riot.
NEED A REFUND PLEASE!!!