Zaakpay — irctc refund not received for failed transaction no. [protected]

Hi,

Requesting a refund for inr 2440.90 for failed transaction that took place on 12.12.2017 through zaakpay. Amount for this transaction got deducted from my kotak account but till date i. E., 23.12.2017. Thought it takes 4-5 working days for irctc to resolve but this is still pending. Below is the details for resolution :

Train no. 22953 borivali to anand

Journey date - 29.12.2017

5 adults ac chair car

Transaction id - [protected]

Booking email - deep. [protected]@gmail.com

Contact - [protected]