[Resolved]  Zaakpay.com — irctc cancelled ticket refund amount not credited to my bank account

Hi
Running of train no. 08403 of 20/03/2020 was cancelled on 17th march, 2020 as i got a message on my mobile number regarding this, due to the propagation of covid-19. I got a message from irctc (Pnr [protected] ticket cancelled, amt 385 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this ticket was booked. Now the status is showing that the amount of rs. 385 has been refunded to wallet (Powered by zaakpay) but it's not there in any wallet/bank account, it's been more than 2 weeks from cancellation of my ticket, i hadn't received my refunded money whereas irctc promises to refund money in 3-4 working days. For more information about this, i'm attaching screenshot. Please act upon my complaint as soon as possible.