Zara — Didnt receive my refund of a failed order

I made a payment worth Rs.2990 on 30th September 2021. The payment got deducted from my end but the order failed to be placed.
I made the payment via Citrus. Please note my transaction details:
UPI transaction ID :[protected]
UPI : sans.[protected]@okhdfcbank

Please initiate the refund procedure ASAP.