Zara — fabric problem

Address:

OBEROI MALL GOREGAON EAST, Mumbai City, Maharashtra, 400063

I have purchase the shirt from the zara store oberoi mall goregaon east on 30th november 2018 and in just few wash shirt is getting teared due to seepage in the fabric. After approaching to the store their store manager mr zain ansari put the case to the concerned person and finally after waiting for more than two weeks he said that it is not been approved.

I was surprised to see the process of analsying the complain by taking the picture of the product and sending to the concerned person which is really shocking. And now he has refused to answer the same on mail or writing. His attitude is also very rude and full of arrogance and they are taking the customer as granted.