On 23rd february, 2020 i bought a pant from zara at 790, paid with the bhim app and the transaction was successful. But the employee said that the payment was not successful and asked to pay again, without checking if the amount was credited. Then when i said that i already paid and the amount is deducted, the was very rude and didn't listen and said that there was a problem with their server forbhim app transaction that day. So i said if there was a problem they should have informed me and i would have paid in cash. He then forced me to pay the amount again (In cash this time) and then only take my purchase, i borrowed cash from my friend and paid it as i had no other option. He was very rude and did not even check the problem and asked me to check with my bank. I checked with my bank and they said that the amount was credited to their account and the transaction was successful. When i went back to the store, the manager said that he still hasn't checked and told me to come again next week rudely. I went again after a week and he said he still didn't check and asked me come later. I went there 4 times after that and still i was not given my money back. After 7 months, i still haven't gotten my refund back. This is consumer exploitation and action should be taken regarding it.
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