Zara India — Low grade stitching

The product code is 4043/600/704/14. It was purchased in march’22. The trouser is badly torn apart from behind while the child was wearing it. While there is a certain level of quality standards expected from Zara clothing, this kind of mishappening isn’t expected at all. Imagine the embarrassment the child had to face while being in a public place! I tried to resolve this issue with the manager of the store it they we’re only willing to restitch it, which wouldn’t have the appropriate finishing.
I do understand that the trouser is from old season collection, but here the main concern is the low stitching quality which would prevail even in your new collection.
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