Zara — Money debited but order cancelled and refund not initiated

I was placing an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
UPI id: [protected]@okaxis
Mail id: [protected]@gmail.com
+91 [protected]

Kindly check my concern and give me refund of my money at the earliest.