Zara — Payment deducted twice & refund not initiated for cancelled order yet

I’ve two cases to tell you about
1- order no NO. [protected]
My money got deducted twice amount: 3580

2- order NO. [protected]
The same issue happened the money got deducted and the app still ‘complete your payment’ so I canceled the order.
I haven’t received the confirmation if the refund has been initiated for this. Even after connecting with you over calls and chat a end number of times. Please help.
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I am facing same issue since January. Rs 3880 was deducted twice and order wasn't placed. Haven't been refunded till now after calling them so many times.

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