Hello. This is regarding my order no [protected] for Rs 7140/ placed online on 5/12/2020 .
I returned the entire order on 7/12/2020 and recieved an email from Zara that refund was processed on 12/1r/2020.
However the money has not been credited in my account.!
I have been following up with my bank as well as the zara customer care contact in India. Inspite of repeated requests I have not recieved proof of refund processed on their end!!
The bank has now informed me that they have followed up with beneficiary bank and refund request has been rejected on the basis that goods and services have been provided!
I have returned all the items to Zara . But they are still keeping me waiting and are not issueing refund Was this information helpful? | 
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