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Zebpay Complaints & Reviews

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Updated: Mar 23, 2026
Complaints 462
Resolved
78
Unresolved
384
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S
Shriyansh Talekar
Apr 13, 2021
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Deposit not reflecting in my Zebpay account

I have done a deposit of 40500 from my registered account on Zebpay but the amount is not reflecting in my balance till now.
Please help me with this....
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Meenakshinilesh1984
Apr 13, 2021
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Hi Team,

I have done an IMPS transfer of 25000 INR from my icici bank to the registered account of Zebpay. My amount and transaction show success and money got deducted from the account but still the amount not showing in my wallet.

I have raised multiple tickets with customer service however no one is responding yet. Kindly resolve this as soon as possible otherwise I will go with legal action.

My mobile number associated with the account is [protected]. Please call me for all the details related to IMPS and I will share with you whatever is required.
Apr 19, 2021
Complaint marked as Resolved 
I created support tickets and emailed them multiple times. At the same time raised a charge back request from my back to another bank. It put pressure overall and then they solved it after 10 days
Zebpay customer support has been notified about the posted complaint.
Apr 13, 2021
Updated by Meenakshinilesh1984 Please contact me and I can provide all the required details, statements, etc. Kindly get this resolved asap.

Complain number with the Zebpay is #378031 and #381448
Apr 13, 2021
Updated by Meenakshinilesh1984 I have provided them all the details and waiting for the resolution. Hope to get this resolved as soon as possible.
Apr 14, 2021
Updated by Meenakshinilesh1984 Still waiting as Zebpay team has not provided any resolution on this. Have been following up with them for so many days.

Kindly help me on this issue and get this resolved, please.
Apr 15, 2021
Updated by Meenakshinilesh1984 Hi Team,

Have provided the Zebpay team all the information but still waiting for the resolution. Please help me in getting this resolved.
Apr 16, 2021
Updated by Meenakshinilesh1984 Hi Team,

Attached is the screenshot from Deposits shown on the application, till now my deposit of 25K is not reflected and I have been waiting and following up continuously. Please get it resolved soon.

Apr 16, 2021
Updated by Meenakshinilesh1984 The notification shows Zebpay replied to me but I don't see any comment by them here. My humble request is to please get this resolved.
Apr 19, 2021
Updated by Meenakshinilesh1984 I have been adding comments here but I don't see any progress. What is the point of putting complains here ?
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    G
    Gopal5602
    Apr 13, 2021
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    I haven't receive money in my account

    Yesterday, I have initiated a withdrawal request of 70, 010 INR from my ZEBPAY account but I have received only 70 INR in my bank account.

    Please check the issue and try to send my complete money in my bank account.

    These are the withdrawal request details:-
    Order Number:- #W2685823
    Bank Name:- State Bank of India
    Account Holder:- Gopal Singh

    Please find the attached Screenshots of ...
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    M
    Murali Krishna Paidi
    Apr 12, 2021
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    Hi,

    My withdrawal request is not processed correctly. I have been trying to support team from long. Can you please do needful on my tikcet #381585.

    Thanks in advance.

    Regards,
    Murali
    Zebpay customer support has been notified about the posted complaint.
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      S
      Sapnapayment007
      Apr 11, 2021
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      I had added 1000 inr from my zebpay registered bank account to zebpay add money, it has been 24 hours but money is not reflecting in zebpay wallet. My ticket number is 377731. My email regsitered with them is [protected]@gmail.com

      They have not responded or replied to my query yet. PFA the screenshot of my payment completed.
      Zebpay customer support has been notified about the posted complaint.
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      Nobody has contacted or even replied to my ticket or msgd me ? Is zebpay doing fraud here ? Bcz this kind of delay in receiving 1000 rs, how can I trust for bigger amount ??
      Reply
      Sapnapayment007's [Complaint's author] reply, Apr 14, 2021
      Where is my money ?? Kindly msg me ..return my money pls
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        S
        Skp549
        Apr 11, 2021
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        Hello, I had Zebpay account in 2017 with my previous mobile number. But now that mobile number stopped working. So how can I access that account ???
        Zebpay customer support has been notified about the posted complaint.
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          J
          Jigyasanegi
          Apr 10, 2021
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          Address: #494 FF, Sector 11

          I deposited money on 7 April. It's been 4 days. But there is no update about my Deposited money. Customer support is very slow.
          Zebpay customer support has been notified about the posted complaint.
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          Did you get this resolved and if yes then please let me know how ?

          I have been facing same issue and my deposit amount is big.
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            C
            creativeabhi
            Apr 10, 2021
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            Address: VILL-BHAGWANPUR, POST -SHAHPUR P.S -NAWTAN SIWAN, NEAR SRI RAM GYAN NIKETAN

            Hey this is abhishek kumar
            zebpay user
            mobile number-[protected]
            trade coin-steller(XLM)
            QUANTITY-55.828986
            [protected]@gmail.com
            transaction detail-48a675532f16c1b505095b7d80330bab43104d10f26afc3edf5b9bd541bcd61a
            please refund back to my account so that i can do trade as fast as possible
            thanks abhishek kumar
            Zebpay customer support has been notified about the posted complaint.
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              S
              SURINDER NAIN
              Apr 8, 2021
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              Today and also on 2 April I deposited money from zebpay to my account
              But didn't receive yet
              Also day before yesterday I transferred money from zebpay to my account they were successful
              Plz kindly resolve my issue as soon as possible
              Zebpay customer support has been notified about the posted complaint.
              Apr 08, 2021
              Updated by SURINDER NAIN               The today's transaction history is below

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                S
                sumanth2
                Apr 7, 2021
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                Hi

                I didn't received funds of 4.02 lakhs even after a week of fund processing please find the details attached
                Zebpay customer support has been notified about the posted complaint.
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                pls find attached screenshot of bank statement and fund transfer successful from zebpay
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                  P
                  Prafull Kini
                  from Mumbai, Maharashtra
                  Apr 7, 2021
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                  Address: C1103, Siddhivinayak Business Tower, Near DAV School, Next to Kataria House, Off. S.G. Road, Makarba, Ahmedabad – 380051, Gujarat, India

                  I have Deposited 625 stellar in my Zebpay address(GDDLBDK6MPELQT5O6QC7BT56SM3WQKY7PEJ7FI4LQECDEZFTUB2JSKVC) But not received from 3 days. Below the hash code- https://stellarscan.io/transaction/34fbe3a54968ece0c7be8341d478869c6881d4c907021...⇄
                  Zebpay customer support has been notified about the posted complaint.
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                    S
                    sachin sakhare
                    from Mumbai, Maharashtra
                    Apr 7, 2021
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                    Address: Pune

                    Hellow,
                    I have deposited Rs.10000 to zebpay account on 31st of March.

                    Account no[protected] awlencen innovations India Ltd, ICICI bank
                    IFSC code ICIC0000104
                    Account type - Saving (req current)

                    Amount is deducted from my HDFC account but not showing in zebpay account.

                    If by mistake I have selected saving account, please transfer my money back to my account or transfer it to zebpay account.

                    Please do needful..
                    Zebpay customer support has been notified about the posted complaint.
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                      P
                      Perbudh
                      Apr 7, 2021
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                      Resolved

                      I have deposited my amount from zebpay registered bank to zebpay wallet from imps using google pay app.. but money not credit to my zebpay wallet. I have generated ticket for that but no reply us being received from their side.. there is no refund into the source account and also no credit has been given in my zebpay wallet.. TICKET ID #365514
                      Apr 10, 2021
                      Complaint marked as Resolved 
                      They reply on my ticket which i have raised on zebpay wallet
                      Zebpay customer support has been notified about the posted complaint.
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                      Still no reply is received from theirside, my money is in their kotak bank account but not yet redlected in my zwbpay wallet..
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                        S
                        Sajjadbhai Abdulkaiyum Sheikh
                        Apr 6, 2021
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                        Resolved

                        I have been deposited 20000 in Zeb pay's Kotak Mahindra Bank on 4th April 2021 by YONO SBI . Transaction shows as successful. But there is no deposited yet and no refund in my account.So please solve my problem.
                        Apr 6, 2021
                        Complaint marked as Resolved 
                        Zebpay customer support has been notified about the posted complaint.
                        Apr 06, 2021
                        Updated by Sajjadbhai Abdulkaiyum Sheikh                         I deposited 20000in Zeb pay wallet on 4 th April 2021 by YONO SBI . Transaction shows as successful .But there is no deposited i

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                          Venki84999
                          Apr 5, 2021
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                          We are facing problem while selling the TRX coins.please Check the problem and solve it .we are facing lo of problems in this app please check it and solve it.
                          Zebpay customer support has been notified about the posted complaint.
                          Apr 05, 2021
                          Updated by Venki84999                           Can you please respond
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                            R
                            radhaswami vegetable compony
                            Apr 4, 2021
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                            My all problems solved zebpay account
                            Zebpay customer support has been notified about the posted complaint.
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                              S
                              SEKAR M
                              from Chennai, Tamil Nadu
                              Apr 3, 2021
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                              Hi

                              I have made a crypto transfer last 31st Mar 21 and couldn't find the successful details under transation hash. But crypto value and transation fee debited from zebpay wallet.

                              The same has been raised 3days back, still NO response from zebpay team.

                              My ticket id is #356875
                              Zebpay customer support has been notified about the posted complaint.
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                              My chargeback complaint is solved
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                                S
                                surie2021
                                Apr 2, 2021
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                                Resolved

                                My Zebpay wallet is linked to [protected] and [protected]@gmail.com.
                                There is serious tech glitch while withdrawing money from my account I have been doing the exercise for last 5 days, earlier there was no receipt of reset SMS link, i reset PIN via webpage and even after successful logged and in mid of withdrawal process there is message as "Account Blocked". When checking on mobile it accepted the reset PIN but after all while again message as " too many attempts need to reset PIN" it has been the same wasteful exercise. Sent several mails with screenshots to zebpay.
                                Please respond I need to withdraw money.
                                Apr 6, 2021
                                Complaint marked as Resolved 
                                The problem resolved when logged in iOS platform instead of Android(as suggested in some online forums). The Zebpay team didnt respond to my mails, twitter comments
                                Zebpay customer support has been notified about the posted complaint.
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                                  D
                                  dinesh kumar negi
                                  Apr 2, 2021
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                                  I have transferred money two times but zebpay app is not showing balance. Transaction happend on 31 mar and 2 apr 2021. What to do ?
                                  Zebpay customer support has been notified about the posted complaint.
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                                    S
                                    salman_121
                                    Mar 31, 2021
                                    May 14, 2024
                                    This thread was updated on May 14, 2024
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                                    Address: new delhi

                                    Hi zebpay,
                                    I have informed lots of time you whenever I sell my crypto currency that was an error like can not debut funds occur continue but still you have not respond yet or not given and solution please resolve as soon as possible this problem I have faced before 1 month, there is no problem in my bank account and payment gateway, this is totally zebpay problem I have attached screenshot please find it..
                                    Zebpay customer support has been notified about the posted complaint.
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