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Zebpay Complaints & Reviews

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Updated: Dec 26, 2024
Complaints 458
Resolved
78
Unresolved
380
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Zebpay reviews & complaints page 14

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J
John 23
Feb 15, 2021
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Hello,

I had transferred 200, 000 on 13 Feb, 2021 via IMPS transfer. However the amount is still not reflecting.

Raised a ticket but still no response.
Ticket no #287550

Attached is the transfer details. Need urgent resolution.
+1 photos
Zebpay customer support has been notified about the posted complaint.
Feb 15, 2021
Updated by John 23 Correction on the subject line:

Zebpay — Money deducted from Bank but NOT reflecting in Zebpay account**
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    S
    saxenashivam12101992
    Feb 14, 2021
    Resolved
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    Resolved

    RRN Reference number: [protected]
    User Reference number: [protected]
    Beneficiary: Awlencan Innovations India Limited
    Beneficiary A/c No: PAY[protected]
    Beneficiary IFSC Code: KKBK0000958
    From Account: [protected]
    Amount: 200000.00
    +1 photos
    Feb 16, 2021
    Complaint marked as Resolved 
    Zebpay customer support has been notified about the posted complaint.
    View replies
    Can I get an updated on this? Its been more than 2 days. No Calls/email/replies yet.
    Can you please call me back on [protected] and update me on the status of the issue at least?
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      M
      Mohammed ajazz
      Feb 13, 2021
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      Address: Frazer town

      Dear team have uploaded many times about the issue, of my deposit which I have done on 8th Feb 2021 but still I didn't get any reply from you and your team nor they reply my emails. 6000rs is not a joke. Can you please solve this. My ticket number is 275178 also have raised many tickets due to your irresponsible work. I have attached my bank email which status is already been transferred to cash free upi. And other you can what is there. Please solve this issue
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        M
        Mark Phen
        Feb 13, 2021
        Resolved
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        Resolved

        I transferred 20k via Cashfree UPI on 10th February 2021. It's been 4 days and the money is still not credited to my account. I've raised multiple requests, updated tickets but still no response from the support team. Highly inconvenient!
        +1 photos
        Feb 16, 2021
        Complaint marked as Resolved 
        The support tet contacted me next day after posting complaint. Money got credited. Thanks!
        Zebpay customer support has been notified about the posted complaint.
        Feb 14, 2021
        Updated by Mark Phen         Please help me get my money back. Zebpay's support team is not responding at all.
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          M
          Mohammed ajazz
          Feb 13, 2021
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          Address: Frazer town

          Dear zebpay team, I have sent you many emails but no answer I have done the cash free of 6000rs to your account on Monday 8th Feb 2021, you just sent one email by stating that money will be refund by 5 to 7 days which is still pending and no one is bother to reply for my tickets can you please resolve this issue. My ticket no is 275178
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            T
            Thomako
            from Thrissur, Kerala
            Feb 10, 2021
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            Not able to access my previous account

            I tried to access my previous account with my mobile number [protected].

            It's not accepted anymore, and I cannot access to my account nor use the app.

            I tried to register my alternative mobile number.
            But I failed to complete the KYC norms as these IDs have registered with my previously registered account
            So how do I get the KYC accepted and start trading again....
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            S
            syed nissar
            from Ahmedabad, Gujarat
            Feb 8, 2021
            Resolved
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            Resolved

            I sent TRON coins from zebpay to other account but coins are not credited even after 2 days.

            I checked transaction ID given in transaction details but that is invalid.
            Transaction Id: 9223364c13bc9fb5ab83db7eb46258b9d20252b2b0f1a259d9b5fc2f1896ee58

            Even raised ticket #272392 for the issue asking them to provide transaction status and correct transaction details but no response till today.

            Please look into this issue
            +4 photos
            Feb 10, 2021
            Complaint marked as Resolved 
            Support team contacted next day of raising complaint in this website. Resolved the issue.
            Zebpay customer support has been notified about the posted complaint.
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              D
              Deep Singhal
              from Noida, Uttar Pradesh
              Feb 4, 2021
              Resolved
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              Resolved

              Hi on 30th jan 2021 i transfered RS.77000 from my ICICI to beneficiary kotak bank account. Amount got deducted from my ICICI but it didnt reflected to my zebpay wallet My IMPS refrence no is[protected].

              My ICICI account number is :[protected]

              Zebpay Beneficiary details :

              Name : Awlencan Innovations India Limited
              Account no : PAY[protected]
              IFSC code : KKBK0000958

              Kindly assist me asap.
              +2 photos
              Feb 4, 2021
              Complaint marked as Resolved 
              Amazing.
              Zebpay customer support has been notified about the posted complaint.
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                V
                vishalbhargava73
                from Mumbai, Maharashtra
                Jan 29, 2021
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                I've been trying to contact ZebPay several times with only automated service from their customer support. Meanwhile, based on their automated responses, have registered new account, but they actively reject all documents provided.

                Hoping
                Zebpay customer support has been notified about the posted complaint.
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                  D
                  D Na
                  from Bhubaneshwar, Odisha
                  Jan 21, 2021
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                  I had added 10, 009/- rupees into to Zebpay wallet using UPI-GoCashFree - PhonePay .

                  The amount got deducted instantly, but it's not reflecting yet in ZebPay wallet though it's been more than 72 hrs .

                  Could you help me to resolve this issue please ?

                  Regards,
                  Abinash
                  +91-[protected]
                  +1 photos
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                    S
                    Suman1611
                    Jan 21, 2021
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                    Good noon Sir. I am Suman Ghosh a customer, belonging from India. I need customer care help.

                    I already mail to customer care but any response have not been received till time.

                    I can't understand how to close position.

                    Pl phoned me urgently
                    Zebpay customer support has been notified about the posted complaint.
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                      Y
                      yatmon
                      from Bengaluru, Karnataka
                      Jan 21, 2021
                      Resolved
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                      Resolved

                      Address: A/367, SAKAR 7 Nehru bridge corner, Ashram Road AHMEDABAD Ahmedabad GJ 380006 IN
                      Website: zebpay.com/in

                      I have done my KYC, put in my bank details in the zebpay android app and then transferred 20000 Inr from my registered Citibank account to Zebpay. ( transaction detail attached. )
                      This amount has not reached my zebpay account.
                      I have raised 4 tickets on the zebpay android app which remain unattended.
                      I have sent 3 emails to Zebpay and there is no answer at all.
                      I believe this company is taking the consumers money and earning interest on the same at the expense of the consumer.
                      I trust i will get a resolution quickly from consumer complaints.
                      +1 photos
                      Jan 23, 2021
                      Complaint marked as Resolved 
                      My 20000 Inr were credited into my Zebpay account within 24 hours of raising my complaint on consumercomplaints.in - Awesome and Fabulous. Thanks.
                      Zebpay customer support has been notified about the posted complaint.
                      Jan 23, 2021
                      Updated by yatmon                       Thank you, consumer complaints. Zebpay ignored me for 11 days, and credited the 20000 Inr within 24 hours of raising my complaint on consumercomplaints.in - Awesome and Amazing.
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                        F
                        Foodhoney
                        from Noida, Uttar Pradesh
                        Jan 18, 2021
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                        I have deposited 5.51630729 BNB, the coins were not credited. Worst service

                        Address:bnb1d42htaphcujdvr6f70thvhdftvve7nv5ufv540

                        Txid : EB8218D019F970B9C1E4FDFOEE2D5B
                        10A735CE56BC4B7F9C6527B95EEC35C0C8
                        Ticket id:
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                          T
                          tulshiram Shakya
                          from Noida, Uttar Pradesh
                          Jan 14, 2021
                          Resolved
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                          Resolved

                          Address: Zebpay

                          Unregistered bank account se fund transfer Kiya hai balance zepay me add Nahi hua hai netbanking se fund transfer Kiya hai
                          +2 photos
                          Jan 14, 2021
                          Complaint marked as Resolved 
                          [email protected]. My mobile number 7678618694
                          Zebpay customer support has been notified about the posted complaint.
                          Jan 14, 2021
                          Updated by tulshiram Shakya                           Zebpay credit 5000 rs my account wallet Mai add Nahi hua hai

                          View replies
                          Sar please add Nahi hua hai netbanking se fund transfer Kiya hai balance zepay me add Nahi hua hai my mobile number [protected]

                          Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai - Comment #3787785 - Image #0
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                          Sar money add Nahi hua hai my mobile number [protected] email address [protected]@gmail.com

                          Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai - Comment #3787791 - Image #0
                          Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai - Comment #3787791 - Image #1
                          Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai - Comment #3787791 - Image #2
                          Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai - Comment #3787791 - Image #3
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                            R
                            RJruby
                            from Delhi, Delhi
                            Jan 13, 2021
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                            From past one week i am unable to sell my crypto currency and from past two day i am unable to deposit, withdraw and sell. I repeatedly mailed zebpay team however i wasnt received any answer nor any solution. When i was trying to sell it is showing "unable to debit funds". I would like to know have solution please.
                            Zebpay customer support has been notified about the posted complaint.
                            View replies
                            It is more then one week i am unable to trade. And it is continuously showing bad gateway in deposit and withdrawl option.
                            Reply
                            Still unable to trade. Not recevied any response.
                            Reply
                            I am incurring significant financial losses since I am not able to execute transaction or sell my currency.
                            Please resolve the issue urgently or refund my amount of Rs 75, 000 immediately.
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                              M
                              Mitali Sodhi
                              from Bengaluru, Karnataka
                              Jan 12, 2021
                              Resolved
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                              Resolved

                              Refund not credited the bank account

                              On 2nd January 2021, I had deposited Rs. 200000 to the Zebpay account.
                              The transaction was processed and the amount was credited to their account. But, the request to process the money was cancelled on their app.

                              It has been more than 10 days that I am asking them to make a refund to my bank account. But, they are just stalling me for it.

                              Request Number: #217911

                              Please refund the amount...
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                              R
                              Radhakalavakunta
                              Jan 8, 2021
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                              Sold EOS, Order executed but amount not credited to wallet.Its been more than 7 days I raised ticket no response till now. Showing in pending balance.
                              +1 photos
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                                D
                                Dayal88
                                from Powai, Maharashtra
                                Jan 8, 2021
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                                Hi Team,

                                On Dec 30 ₹20000 was transferred to zebpay wallet but till jan 5 money was not transferred so I cancel the request and now since then it’s been on hold even after marking them an email on Jan 7 asking for reversal but no response from them not even a phone number to call them.
                                +8 photos
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                                  D
                                  Dwiden Basumatary
                                  from Delhi, Delhi
                                  Jan 7, 2021
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                                  Zebpay raises the price when you are about to buy and when you are setting a price to sell it at margin of profit... they never let it reach by manipulating the system... All other wallets does do look like genuine...Zebpay is very fishy and letting us lose coins... with reference to the attachment given.. the price of Litecoin is not rising at all...but on the other wallets... the price is quite high as compared to zebpay... It does happen only if you have invested in a particular coin.
                                  +1 photos
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                                    S
                                    Shreya Bhasin
                                    from Delhi, Delhi
                                    Jan 6, 2021
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                                    I deposited money in zebpay account but still not visible in app. I raised the ticket and chasing the team for 2 days but have got no response at all. Pathetic service on issue resolution. Also no contact number mentioned.
                                    Zebpay customer support has been notified about the posted complaint.
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