Zebpay Complaints & Reviews

On[protected]PM IST+5:30, LTC-INR pair buy order by market tab of 15000INR amount deducted from wallet, but order not executed, showing pending balance, but not credited to account, all past orders also showing as empty, please resolve the issue ASAP

Zebpay customer support has been notified about the posted complaint.

Feb 16, 2021

Updated by saikrishna285 Ticket no #291080

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Website: Zebpay.com

I had initiated an IMPS transfer of 10, 000 INR to the ZebPay ICICI account on 15th Feb; the transaction is successful. However, the amount is not credited in my ZebPay wallet. Ticket # 288812 has been submitted with ZebPay support but there's no update after the initial acknowledgement email.

Highly disappointed with the service and this is really a deal breaker fro any future transactions. Please assist in getting either getting my money back or crediting them to the ZebPay Wallet at the earliest.

Zebpay customer support has been notified about the posted complaint.

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Hi Team,
I have deposited â‚¹ 1, 40, 000 from my PNB bank today on 16-Feb-21 to zebpay account -Kotak mahindra bank.
But still its not credited in my zebpay wallet.
Please help.

Feb 16, 2021

Complaint marked as Resolved

Any update

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Hi Team,
I have deposited â‚¹80, 000 from my Icici bank on 15-Feb-21 to zebpay account -Kotek bank.
But still its not credited in the wallet.
Please help.

Zebpay customer support has been notified about the posted complaint.

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Hello,

I had transferred 200, 000 on 13 Feb, 2021 via IMPS transfer. However the amount is still not reflecting.

Raised a ticket but still no response.
Ticket no #287550

Attached is the transfer details. Need urgent resolution.

Zebpay customer support has been notified about the posted complaint.

Feb 15, 2021

Updated by John 23 Correction on the subject line:

Zebpay — Money deducted from Bank but NOT reflecting in Zebpay account**

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RRN Reference number: [protected]
User Reference number: [protected]
Beneficiary: Awlencan Innovations India Limited
Beneficiary A/c No: PAY[protected]
Beneficiary IFSC Code: KKBK0000958
From Account: [protected]
Amount: 200000.00

Feb 16, 2021

Complaint marked as Resolved

Zebpay customer support has been notified about the posted complaint.

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S

saxenashivam12101992

Feb 15, 2021

Can I get an updated on this? Its been more than 2 days. No Calls/email/replies yet.
Can you please call me back on [protected] and update me on the status of the issue at least?

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Address: Frazer town

Dear team have uploaded many times about the issue, of my deposit which I have done on 8th Feb 2021 but still I didn't get any reply from you and your team nor they reply my emails. 6000rs is not a joke. Can you please solve this. My ticket number is 275178 also have raised many tickets due to your irresponsible work. I have attached my bank email which status is already been transferred to cash free upi. And other you can what is there. Please solve this issue

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I transferred 20k via Cashfree UPI on 10th February 2021. It's been 4 days and the money is still not credited to my account. I've raised multiple requests, updated tickets but still no response from the support team. Highly inconvenient!

Feb 16, 2021

Complaint marked as Resolved

The support tet contacted me next day after posting complaint. Money got credited. Thanks!

Zebpay customer support has been notified about the posted complaint.

Feb 14, 2021

Updated by Mark Phen Please help me get my money back. Zebpay's support team is not responding at all.

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Address: Frazer town

Dear zebpay team, I have sent you many emails but no answer I have done the cash free of 6000rs to your account on Monday 8th Feb 2021, you just sent one email by stating that money will be refund by 5 to 7 days which is still pending and no one is bother to reply for my tickets can you please resolve this issue. My ticket no is 275178

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I tried to access my previous account with my mobile number [protected].

It's not accepted anymore, and I cannot access to my account nor use the app.

I tried to register my alternative mobile number.
But I failed to complete the KYC norms as these IDs have registered with my previously registered account
So how do I get the KYC accepted and start trading again....

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I sent TRON coins from zebpay to other account but coins are not credited even after 2 days.

I checked transaction ID given in transaction details but that is invalid.
Transaction Id: 9223364c13bc9fb5ab83db7eb46258b9d20252b2b0f1a259d9b5fc2f1896ee58

Even raised ticket #272392 for the issue asking them to provide transaction status and correct transaction details but no response till today.

Please look into this issue

Feb 10, 2021

Complaint marked as Resolved

Support team contacted next day of raising complaint in this website. Resolved the issue.

Zebpay customer support has been notified about the posted complaint.

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Hi on 30th jan 2021 i transfered RS.77000 from my ICICI to beneficiary kotak bank account. Amount got deducted from my ICICI but it didnt reflected to my zebpay wallet My IMPS refrence no is[protected].

My ICICI account number is :[protected]

Zebpay Beneficiary details :

Name : Awlencan Innovations India Limited
Account no : PAY[protected]
IFSC code : KKBK0000958

Kindly assist me asap.

Feb 4, 2021

Complaint marked as Resolved

Amazing.

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I've been trying to contact ZebPay several times with only automated service from their customer support. Meanwhile, based on their automated responses, have registered new account, but they actively reject all documents provided.

Hoping

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I had added 10, 009/- rupees into to Zebpay wallet using UPI-GoCashFree - PhonePay .

The amount got deducted instantly, but it's not reflecting yet in ZebPay wallet though it's been more than 72 hrs .

Could you help me to resolve this issue please ?

Regards,
Abinash
+91-[protected]

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Good noon Sir. I am Suman Ghosh a customer, belonging from India. I need customer care help.

I already mail to customer care but any response have not been received till time.

I can't understand how to close position.

Pl phoned me urgently

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Address: A/367, SAKAR 7 Nehru bridge corner, Ashram Road AHMEDABAD Ahmedabad GJ 380006 IN

Website: zebpay.com/in

I have done my KYC, put in my bank details in the zebpay android app and then transferred 20000 Inr from my registered Citibank account to Zebpay. ( transaction detail attached. )
This amount has not reached my zebpay account.
I have raised 4 tickets on the zebpay android app which remain unattended.
I have sent 3 emails to Zebpay and there is no answer at all.
I believe this company is taking the consumers money and earning interest on the same at the expense of the consumer.
I trust i will get a resolution quickly from consumer complaints.

Jan 23, 2021

Complaint marked as Resolved

My 20000 Inr were credited into my Zebpay account within 24 hours of raising my complaint on consumercomplaints.in - Awesome and Fabulous. Thanks.

Zebpay customer support has been notified about the posted complaint.

Jan 23, 2021

Updated by yatmon Thank you, consumer complaints. Zebpay ignored me for 11 days, and credited the 20000 Inr within 24 hours of raising my complaint on consumercomplaints.in - Awesome and Amazing.

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I have deposited 5.51630729 BNB, the coins were not credited. Worst service

Address:bnb1d42htaphcujdvr6f70thvhdftvve7nv5ufv540

Txid : EB8218D019F970B9C1E4FDFOEE2D5B
10A735CE56BC4B7F9C6527B95EEC35C0C8
Ticket id:

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Address: Zebpay

Unregistered bank account se fund transfer Kiya hai balance zepay me add Nahi hua hai netbanking se fund transfer Kiya hai

Jan 14, 2021

Complaint marked as Resolved

[email protected]. My mobile number 7678618694

Zebpay customer support has been notified about the posted complaint.

Jan 14, 2021

Updated by tulshiram Shakya Zebpay credit 5000 rs my account wallet Mai add Nahi hua hai

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T

tulshiram Shakya

from Noida, Uttar Pradesh

Jan 14, 2021

Sar please add Nahi hua hai netbanking se fund transfer Kiya hai balance zepay me add Nahi hua hai my mobile number [protected]

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T

tulshiram Shakya

from Noida, Uttar Pradesh

Jan 14, 2021

Sar money add Nahi hua hai my mobile number [protected] email address [protected]@gmail.com

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From past one week i am unable to sell my crypto currency and from past two day i am unable to deposit, withdraw and sell. I repeatedly mailed zebpay team however i wasnt received any answer nor any solution. When i was trying to sell it is showing "unable to debit funds". I would like to know have solution please.

Zebpay customer support has been notified about the posted complaint.

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R

RJruby

from Delhi, Delhi

Jan 15, 2021

It is more then one week i am unable to trade. And it is continuously showing bad gateway in deposit and withdrawl option.

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R

RJruby

from Delhi, Delhi

Jan 19, 2021

Still unable to trade. Not recevied any response.

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R

RJruby

from Delhi, Delhi

Jan 22, 2021

I am incurring significant financial losses since I am not able to execute transaction or sell my currency.
Please resolve the issue urgently or refund my amount of Rs 75, 000 immediately.

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On 2nd January 2021, I had deposited Rs. 200000 to the Zebpay account.
The transaction was processed and the amount was credited to their account. But, the request to process the money was cancelled on their app.

It has been more than 10 days that I am asking them to make a refund to my bank account. But, they are just stalling me for it.

Request Number: #217911

Please refund the amount...

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Zebpay Complaints & Reviews

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Zebpay reviews & complaints page 14

LTC -INR pair market buy order amount deductedfrom wallet, order not executed

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IMPS transaction of 10000 INR to Zebpay ICICI account has not been credited to my Zebpay wallet

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IMPS transaction through PNB bank but not credited in my Zebpay wallet on 16-02-2021

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IMPS transaction to Kotak account did not credit to zebpay wallet on 15-Feb-21

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Money deducted from Bank but reflecting in Zebpay account

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IMPS transaction to Kotak account did not credit to zebpay wallet

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Money is been deducted from bank but not shown wallet or reverse back money

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Money not credited to Zebpay wallet

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Money is been deducted from my account but not reflected on my zebpay wallet

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Not able to access my previous account

Withdraw not successful but coins debited in zebpay

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Money got deducted but not debited to zebpay wallet.

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Zebpay refuses to update information and is actively blocking KYC

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Money got deducted from account but not reflecting in ZebPay wallet

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Please call me back

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Fiat deposit transfer of 20000 Inr has not reached my zebpay account

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I have deposited 5.51630729 BNB, the coins were not credited. Worst service Address:bnb1d42htaphcujdvr6f70thvhdftvve7nv5ufv540 Txid : EB8218D019F970

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Unregistered bank account se 5000 rs diposit Kiya zebpay Mai money add Nahi hua hai

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Unable to trade. Unable to sell , withdraw my currency

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Refund not credited the bank account

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