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Zebpay Complaints & Reviews

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Updated: Sep 20, 2026
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Zebpay reviews & complaints page 24

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R
R KOCH
from Mumbai, Maharashtra
Feb 6, 2017
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Address: Ahmedabad, Gujarat
Website: www.zebpay.com

I got the same complaint as Gaurav above. I used the Zebpay service 2 times before with no issues even though it was a bit too slow, but this time it is ridiculous as they have not processed my deposit even after 8 hours and now their customer care department is closed, so I'll have to wait till tomorrow and hope I get my Bitcoins.
I don't know why it's taking so long even though I transferred money using the same bank as they have, so they received the money almost immediately.
So now they have my Rs.10, 000 and I don't have my bitcoins and the price of the Bitcoin is rising so they might give me less Bitcoins if they finally process my deposit.
If my issue is not resolved in the morning I'll be taking them to consumer court as Bitcoin trading is a time sensitive thing and the delay caused by Zebpay is causing me losses.
I've emailed their support and got a reply that they are too busy with new a'c verifications so everything is slower than usual.
I've also message them on FB and they just said they're looking iinto it and after that there's no response.
Let's see what happens in the morning.

Robert
I'm not leaving my contact on this open forum.
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I have deposited rs 5000 through net banking to may account but this is showing balance nil. My mobile number is [protected], [censored]al Khandekar
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I had made payment on zebpay of 5000 but still not showing on my zebpay wallet after 4 days continue followup the support department not short out this.
they are just Making foolish us
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Sir, I want to change my bank account details.
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Had deposited money in zebpay. Then made a withdraw in zebpay on 3 January 2018 but till date I'm following this zebpay IT Service Pvt.Ltd for money but getting reply it will be done in 24 hrs in process .my amount of 17, 769 RS is still pending and I did not recieve yet. Have made almost 13-15 calls to zebpay everytime they say you will get wait.No process in the world takes 10 days to transfer amount to your account.This is absolutely fraud and lie .
Need my money back by any ways now. Have provided them with all bank statement cancelled cheque etc whatever they asked for. Have all proofs and every conversation with me. Hope this company makes my payment soon.
(Google zebpay for more info about company) Acting absolutely fraud now do not put money in it.
Owner : Mahin Gupta, Saurabh Agarwal, Sandeep Goenka.
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    T
    twistedalien
    from Nagrota, Himachal Pradesh
    Jan 16, 2017
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    Address: 380054
    Website: www.zebpay.com

    Sir my name is, munish kumar rana ..i deposited rs 1000 in zebpay axis account no. [protected] ifsc code UTIB0000297 ...they said they will send money to my zebpay account ..but its been over 3 days ..i havent recieved anything i mailed them didnt got any reply. my phone no is [protected]. email id [protected]@gmail.com ..my order no. is #D51220... they never reply..neither there official phn no works...pls help me...
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      R
      RakeshRN
      Sep 20, 2016
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      Resolved

      Address: Pune, Maharashtra, 411014
      Website: www.zebpay.com

      Dear Team,

      On 8-9 September my zebpay amount has been reduced by 220 amount.As mentioned in Service request "So due to this reason, you should have received 5428 bits but received 5428 more bits (total 10857) in your account with the transaction made on 06/09/2016 6:08 AM."
      As checked on blockchain the transaction 5428 has been reflected. The same on zebpay too. However 220/- has been deducted without any reason.
      zebpay address :- 15t32N9Zj698sxC2ERQhVRNhMzynmyucxV
      Service Request : 45973

      Constantly follow-up with Support team but no reply or acknowledgement received.

      Thanks & Regards,
      Rakesh
      Sep 20, 2016
      Complaint marked as Resolved 
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        V
        Vinothcoins
        from Mumbai, Maharashtra
        Sep 9, 2016
        Resolved
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        Resolved

        Address: 600018

        Hi,

        I am unable to do any transaction. Like sell / Send / Recharge anything. Getting'Cannot debit the amount' Error.
        Also I have received some message saying that technical issue my account is added with double btc. But no such a transaction was happened. I have created support ticket and it is not yet resolved. This time I am very disappointed with Zebpay service. Their Toll free Customer care number is not working.

        My details below:
        Regd mail Id: [protected]@gmail.com
        Mobile No: [protected]

        Thanks,

        Vinoth
        Oct 12, 2017
        Complaint marked as Resolved 
        Hello All, Please Be AWARE! Zebpay is Fraud Company. They are not processing your received bitcoins. Cheaters. Regards, Vinothkumar
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        Hi,
        As I am zebpay new customer and for now one day experiance with zebpay is WORST . PATHETIC wallet when world is moving with blazing fast speed, ZEBPAY is following SLA for your deposit amount to show 1 working day. Com'on team gearup and wakeup you are handling finance job, not sitting to somewhere it is OK

        Gaurav
        [protected]
        Reply
        Dear Sir
        I Have Already Deposit Rs.42000/- Through NEFT On dt.27/01/2017
        But I dont received any credit from ZEB pay,
        Kindly note that I deposit Rs.42000/- into
        ZEB IT SERVICE PRIVATE SERVICE Ahmadabad by mentioning IFSC Code of your MUMBAI BR. on the Account No.[protected]

        I continuously make complaints to ZEBPAY through mails but there is no proper response from your side.

        I already mentioned that the payment made by me on your Ahmadabad branch account and the IFSC code mentioned by me of your HDFC mumbai branch but after the verification from my bank i came to know that the same amount has been already credited in our Ahmadabad br.account.

        Kindly note that delay in payment may incurred penalty and you are the responsible for that.

        Also check the attach images regarding the payment made, account statement of my bank account as well as the details containing beneficiary details and bank details on zebpay containing request in 128809.

        Please do the needful.

        My details below:
        Regd mail Id: [protected]@gmail.com
        Mobile No: [protected]
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