Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 19%
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140
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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27
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28

Phone:
Phone:
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46
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28

Customer satisfaction rating
19%
Complaints
140
Pending
0
Resolved
26
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Zebpay Complaints & Reviews

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Zebpay — not able to withdraw [Resolved]

 Aditya Patwal on Jan 25, 2018
Hi, Zebpay Team

I just want to tell you how deceived I am feeling with your company! Its been a week neither am I able to withdraw my money nor am I able to send it. I had raised the ticket (number 830225) long back but your support team isn't able to do anything either then what is the purpose of your support team? I made 17 calls still result is nothing.

Moreover I have called your call center many times. Not only this I have tried to do the transactions with different mobiles and by uninstalling and reinstalling your application several times in a day.
Complaint comments  Read comments [2]Complaint category Stock Market

Zebpay — deposit

 Rajesh Seesa on Jan 25, 2018
I have deposited 8623rs through payment gateway on 17th Jan. There is no proper response. People are just saying wait. No proper information or update. As requested i have sent bank statement also on 18th Jan. Informed that amount will be reversed in 24 hours, till now nothing happened. Everyday i am calling helpline, but except "Wait" they have nothing else to tell me.

Today i have Call center executive made me to wait 15 mins to understand the query, he is so lazy to check details on own. Then transferred the call to his superior and call was on hold for 13 mins and got disconnected....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — withdraw money not deposited in my account since 3rd jan 2018

 Krishan fulera on Jan 24, 2018
I had withdrawn rs17000 from my zebpay account on 3rd jan 2018 and then i got a message that the transaction failed. I had raised a ticket with their support team (Ticket# 743825) and they have been giving me run arounds since then. Now they have stopped responding to my email altogether. The customer care team seems to be of no use as they just give generic answers but not a solid resolution.

Please resolve the matter asap....
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — regarding deposit refund

 fardeen1986 on Jan 23, 2018
I have deposited 1.90k through express transfer, as i do deposit everytime,
After raising a ticket they said i will get back refund in 7 days but over 14 days still didn't get back my refund and receiving only on message from zebpay that concern team working on it,

I never face any problem with zebpay but this time suffering a lot.
My support id - 755078

Thank you
Fardeen...
Complaint comments  Read comments Complaint category Banks

Zebpay — return of my money

 Hitesh Gulia ` on Jan 23, 2018
I had withdrawn my money(19, 653+50, 000) back from zebpay and they were supposed to get deposited into my ccount in one day as they guarantee but when i confirmed with my bank 5 days later the amount was still not deposited the customer care number refused to talk saying they have wrongly provided my number and they aren't escalating the transaction
Accountholder's name : Amarjeet singh
registered mobile number:[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — zebpay wallet money not reflect [Resolved]

 Bapan deb barman on Jan 23, 2018
Dear zebpay
I mr. Bapan deb barman as a coustomer of zeb pay,
So dated-17.01.2018,
Ref no[protected]
I am transction of rs-50000/- through a/c-razrzeb[protected], i have transfer my amount for zebpay, so that this amount not reached at my
Zebpay wallet, there for request you to kindly return my money as soon as possible, as my icici bank a/c[protected]

With best regards
Bapan deb barman
Ph-[protected]...
Complaint comments  Read comments [2]Complaint category Banks

Zebpay — not refund my money

 suman175 on Jan 23, 2018
My registered mobile number is [[protected]], and i have initiated payment of rs-20000/= rs through imps to zebpay account. Kotak mahindra bank and after 12 days my payment no refund and i didn't get any refund. And when i call customer care any cc sey me your call sinior department i 50 min hold but no conacting they always tell that "we will look in to your issue and contact you through email" which they dont do. I am attaching all the details such as my bank account statement, imps beneficiary screen shot, and pdf imps status. So proceed my request as...
Complaint comments  Read comments Complaint category Banks

Zebpay — zebpay withdrawal amount is not been credited in registered bank account

 Anitha Swaminathan on Jan 22, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the ticket 829538. I called the customer care but it is says invalid number or it doesn't ring. What should i do now? Will the money be deposited in my account? I also shared bank account statement to Zebpay which I've attached here also....
Complaint comments  Read comments [2]Complaint category Other

Zebpay — transferred money not deposited in my zebpay wallet

 pbpatel2004 on Jan 22, 2018
I transferred money around 99999 rs, from my sbi bank to your kotak mahindra bank by net banking for adding up my amount to zebpay wallet, i directly transferred money into kotak mahindra as same done earlier also... (Without create the deposit order from zebpay) but this time it was not updated in the wallet. Same 99999 rs. Was debited from my account dated on 17th jan18. I was transferred the same amount to zebpay in normal transfer way. Earlier i transferred more amount through the sbi net banking to the same kotak mahindra account, but there was no problem in past and it was deposited in zebpay...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal amount is not been credited in registered bank account

 maulik mandali on Jan 20, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the tickets 818522, 816833, 809609. I'm calling the customer care but it is says invalid number. What should i do now? Will the money be deposited in my account? They are not even reponding to the tickets and there are no other contacts through which i can contact them. I have also sent the mails but there is no response. I also shared bank account statement but still zebpay not replying me....
Complaint comments  Read comments [2]Complaint category Stock Market

Zebpay — pathetic services

 customer_affected938 on Jan 20, 2018
I have my account in zebpay and have rs 1000 invested in my account. I changed my mobile and installed the app in new mobile. I didnt have pin before so i requested for new pin. Pin sms came after 3 days. Clicked on link and then clicked on proceed but nothing happens after that. Tried this again and again for 2 weeks without any result. Raised so many tickets, but no response. And in the meantime bitcoin plunged.
Can't even access the app properly....
Complaint comments  Read comments Complaint category Internet Services

Zebpay — issue on zebpay payment deposit [Resolved]

 Fmethem on Jan 19, 2018
I have deposited money to my Zebpay provided bank account ( KOTAK MAHINDRA BANK Mumbai ) from my bank account ( registered with Zebpay ) through IMPS on 17 Jan 2018 but my deposit order was cancelled on 18 Jan 2018 saying that payment reference number which I have submitted is incorrect.
However, I have submitted many complaints to Zebpay through support ticket but did not get proper response. Please help to my problem
My email: fmethem@gmail.com...
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal amount is not been deposited in registered bank account [Resolved]

 rasam vari on Jan 18, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited.but it is not deposited.i raised the tickets 792500, 786445.I'm calling the customer care but it is says invalid number.what should I do now?will the money be deposited in my account?they are not even reponding to the tickets and there are no other contacts through which I can contact them.I have also sent the mails but there is no response....
Complaint comments  Read comments Complaint category Other

Zebpay — fraud! fraud!! fraud!!! amount not credited into my bank account

 faiyaz55 on Jan 18, 2018
Hi Team,

I gave a request on[protected] to withdraw Rs. 5029 from Zebpay Mobile App (W873411). Its almost 15 days, still i didn't get my amount credited into account. I raised more than 5 ticket from my mobile app and nothing was responded properly. Every time they asked me to wait for 48 hours and gave me a false promise that my amount will credited by end of day. If i contact again, then they ask me to attach my latest bank statement. Even i did that many times but still no response.

Sometimes i got a response that "This will be sent to our accounts team for verification...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdraw amount not credited to bank making fraud with customers

 THE UNSOCIAL on Jan 13, 2018
Had deposited money in zebpay. Then made a withdraw in zebpay on 3 january 2018 but till date i'm following this zebpay it service pvt. Ltd for money but getting reply it will be done in 24 hrs in process. My amount of 17, 769 rs is still pending and i did not recieve yet. Have made almost 13-15 calls to zebpay everytime they say you will get wait. No process in the world takes 10 days to transfer amount to your account. This is absolutely fraud and lie.
Need my money back by any ways now. Have provided them with all bank statement cancelled cheque etc whatever they asked for. Have all proofs...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — deposit failed

 DevenderMalik on Jan 12, 2018
Hi team,
My rs deposit order d4033870 for ₹ 9000.00 created on 12/01/2018 is canceled. My imps transfer (Andhra bank) was successfull.
Attaching a screenshot of that.

I have raised two tickets to them but got no response. Their customer care number never connects, what should i do?
Please help me to solve this problem......
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — pending incoming bitcoin transfer since 36 hours

 Nehaagarwala on Jan 11, 2018
756402 and 756388 is the ticket number i have raised for my issue. Also spoke your phone helpline and they suggested i speak to blockchain. Why should i speak to blockchain when the amount was being transferred to zebpay.

Please could you check as my bitcoins worth more than rs1.5 lakhs are pending incoming receipt on zebpay from the past 36 hours!...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — rs. 20, 000 transferred to zebpay account on 18 december 2017 but not yet showing in my zebpay account.

 Harenrda49 on Jan 10, 2018
Hi team,

Raised issue to zebpay (Ticket no. 626213)

I had transferred rs. 20, 000 to zebpay through express transfer, amount debited from my bank account but not credited to my zebpay account.
I have already sent bank statement in pdf format and other required details which was asked to send. Still after 22 days amount (20, 000) not refund to my account.

I have already called to zebpay customer care many time but they always reply that "i have forwarded case to backend team they are looking into this. Please wait for 24 to 48 hours."
Complaint comments  Read comments Complaint category Other

Zebpay — rs.9800 withdrawal amount is not yet credited in my bank account [Resolved]

 vimalkumarnm on Jan 10, 2018
I'm using zebpay mobile application. I placed a withdrawal request in 07/01/2018 and got mail that withdrawal request is processed. But still, now i have not received money in registered bank account. I raised a ticket, ticket no 747928. Can some from zebpay confirm me what is the status of my withdrawal? It already takes three days. Nobody has replied to my support ticket....
Complaint comments  Read comments [1]Complaint category Computer Software

Zebpay — not received funds [Resolved]

 Akash vij on Jan 10, 2018
Highly disappointed with zebpay. Three withrawal are showing completed on zebpay but are not credited in my bank account since past 2 days.

W909491
W911823
W915024

Have all the proofs.

Request zebpay to be as loyal they were before & transfer the amount. I hope there has been some mismanagement with my case which can be resolved at the earliest....
Complaint comments  Read comments [1]Complaint category Business & Finances

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