Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 15%
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COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

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Customer satisfaction rating
15%
Complaints
91
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Resolved
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Zebpay Complaints & Reviews

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Zebpay — not receive my deposit amount [Resolved]

 gp121 on Dec 16, 2017
On 02/12/2017 i have deposited rs.2500 to my zebpay account through a service provided by zebpay. My order #d1749970. But the amount is not deposited to my zebpay account.

The transaction status showing as a failed transaction in zebpay. If the transaction was not success the amount should be credited back to my bank account. But the amount is not credited back to my bank account yet!!!
Regards,
Uddhav gogoi....
Complaint comments  Read comments Complaint category Products & Services

Zebpay — withdrew

 Anil Suttar on Dec 16, 2017
I have raised the amount withdrawal request on 12th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 4 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action....
Complaint comments  Read comments [1]Complaint category Banks

Zebpay — fraud company not refunding money

 rrs274 on Dec 16, 2017
Hello,

This is a real urgent request and i would appreciate if my issue is taken on high priority basis. I have made a payment of inr 9500 deposit in my zebpay wallet on 30th november 2017, the amount got debited from my registered bank account but it didnt reflect on my zebpay wallet. I kept following up on zebpay call center helpline number for a couple of days but i didnt get a clear picture. After a few days of follow up, i was told that the transaction has been canceled from zebpay side, and i shall get my refund as soon as possible. I never got any refund till date, i have...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — send bitcoin but recipient not received

 yaar angle on Dec 15, 2017
My name mohd nooruddin my adhar no.[protected] my mobile no [protected] which is also registered on zebpay.
On dec 7 2017 i sended 0.05287724 bit to my friends account. Named as jeeshan his adhar no.[protected] & his mobile no. [protected].
When i send him immediately cut from my wallet but recipient didnt recive. Got confirmation mail and sms too given recipient also got sms comfirmation but didnt recieved.
There customer care number not responding any more.
Please help to get back my money back.

Thank you...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — withdrawal request - w594726

 swapnil zarekar on Dec 15, 2017
I have raised the amount withdrawal request on 7th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 6 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action......
Complaint comments  Read comments [2]Complaint category Stock Market

Zeb It Service Private Limited — deposit fund not credited nor refund till 5 days over

 Web Host (Web Host Pune) on Dec 14, 2017
Myself ajit sahane i recently pay 2500 + 48.36 = 2548.36 for bitcoin buy

Zebpay android app and 2 times transactions failed

Now - zebpay account - 2500 not credited & i am not receive failed transactions refund to my bank of india account

My bank ac - [protected] - check attached screen shot

Waiting for my refund - 2548.36

Date:11/12/2017 11:55 am
_

Transaction details _

Account number : [protected]
Transaction date : 11/12/2017
Transaction amount : (Inr)...
Complaint comments  Read comments Complaint category Online Shopping

Zebpay — account got blocked after transferring the amount. [Resolved]

 Kushdawar on Dec 13, 2017
My account got blocked after transferring the amount. I have made several attempt to reset the pin. However it's blocking me again for 24 hours. Now i got blocked for 38 hours.

I have tried to call customer care. However my call is not getting connect to customer care nor they responding to my service ticket.

Service request# 584337, 554674, 546447.

My email id is kushdawar_2003@yahoo.com & mobile# [protected]....
Complaint comments  Read comments Complaint category Other

Zebpay — amount withdrawal

 RunningElectron on Dec 12, 2017
I have raised the amount withdrawal request on 7th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 6 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action....
Complaint comments  Read comments Complaint category Other

Zebpay — zebpay (balance) wallet deposit issues

 Hemesh333 on Dec 11, 2017
I initiated deposit order of ₹ 5000 from zebpay ios app (For zebpay account in the name ashok sawakar with details as in attached mail pic.) and paid the amount through express transfer neft option on 4/12/2017.

Transaction ref no: [protected]
Order no: d1796373

Amount has been debited from my bank account. Transaction was successful.
Same day i received the mail for successful deposit of 5000₹ from zebpay. It was stated in it that 'the rs amount has been added to your zebpay wallet app.'
(You can see it clearly in attachment)

But...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — payment reference no invalid

 Kandepalli Sree Kanth on Dec 9, 2017
Hi i have deposited 5000 rupees to zebpay bank account (Central bank of india account), but my deposit order is getting cancelled saying that reference no is invalid

I have uploaded correct reference no only but still they are saying its invalid

I have tried to reach zebpay customer support but they are not replying mails and not picking calls

Iam helpless please help and look into this

I have attached payment transaction details for reference please resolve this...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay.com — refund not credited

 yogarora on Dec 11, 2017
I am waiting for refund into my bank account for 3 withdrawal requests -

withdrawal request #W569256 done on 4th Dec
Withdrawal request #w567312 for more than 90k
Withdrawal request #w566801

Zebpay have sent out email with wrong PNB account number.. after multiple emails and numerous calls to their call centre .. they have not replied and have not sent money as well

I have raised this every where but they do not reply.. What kind of regulations are these ??????

My Registered email id is shalaroras@gmail.con...
Complaint comments  Read comments Complaint category Banks

Zebpay — account is blocked

 Malay Thaker on Dec 9, 2017
Hi my name is malay thaker.
Malay260@gmail.com

My zebpay wallet is blocked from last 3 days. I have requested thrice for resetting my pin. I have also received a message from zebpay that i will receive a link on my mobile number to reset my pin. But haven't received any message or link from zebpay. I have also sent mails and tickets to zebpay regarding above issue and tried to call them at least 10 times but they are not responding from anywhere.

It would be very helpful if any of you guys can help me unblock my account.

Thanks in advance....
Complaint comments  Read comments Complaint category Other

Zebpay — withdrawal not received into my account

 Anil G Soni on Dec 9, 2017
I have mailed to you a dozen a times for my withdrawal amount not credit into my account but i am not getting the matter where is my withdrawal

16 days completed but no money is received in the bank account.

The matter is pending with zebpay not giving me a positive response and a proper reply.
Still waiting for my payment...

Withdraw order #w500845
Reg. Mob no. [protected]...
Complaint comments  Read comments [3]Complaint category Business & Finances

Zebpay — request #416380 after a whole month zebpay isn't making my refund

 Jiten K Patel on Dec 8, 2017
Zebpay,
I have mailed to you a dozen a times for my refund but i am not getting the matter where is my payment
I made a payment on 8/11/2017 of 10200/- from my account
At first the mail said that payment received and another mail says payment has been auto cancelled, it will take 5-7 working days to transfer the amount.
The matter is pending with zebpay not giving me a positive response and a proper reply.

Still waiting for my payment...
Complaint comments  Read comments Complaint category Other

Zebpay — withdrawal amount not credit into my account

 Swarup Batabyal on Dec 7, 2017
I invested 101k in zebpay bitcoin by seeing my friends are doing. But very next day i have withdrawn 50k since i was not able to sleep by thinking about my hard earned money risk involved. As per their policy they should deposit the amount within 1 working day but it is more than 7 days and the amount is not credited into my account. Everytime they are saying "account dpt is looking into this issue." but no action. I am now feeling like i did a mistake by trusting them.

My withdrawal request order #w528415....
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — zebpay bitcoin exchange

 Ayush Gour on Dec 7, 2017
Made a horrible mistake of trusting an unknown fraud bitcoin exchange going by the name of Zebpay, their app is ###, I deposited the money in their account for which i got confirmation from both the bank and the payment gateway which Zebpay receives money through, namely Razorpay, but this money never reflected in Zebpay app i have installed in my phone, there is no option to even submit payment reference number, I had doubts on this company anyway so I at least deposited very little amount first just to be sure and boom, they are gone. I seriously want them to refund me back as I dont want any...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — deposit not credited

 sherfp on Dec 4, 2017
I am sherfudheen. P. A, my bitcoin address is "37v9g2xk16pofdklhssu48hb9uxyhtrxcl". I have deposit zeb pay through payment gateway 20000 rupees and including their charges 386.84 rupees (Total 20386.84) on 2nd december 2017 time 10.55 pm. This amount already deducted from my south indian bank account no. [protected] same time.in my transaction time i got the sib statement shows "bwy/xfer/[protected]"and not credited to zebpay on the same date at 11.07pm. Next day morning i got a statement from sib transaction remarks show the amount debited to ibibo on 3rd december 2017, 7.43 am. Till now...
Complaint comments  Read comments Complaint category Other

Zebpay — cheated by zebpay

 pankaj6apr on Dec 3, 2017
I deposited 25k rupees in zebpay account but they have not updated my wallet yet. It shows the transaction as failed although it has been deducted from my bank account. It tried to email them and raised a ticket too but didn't get any reply. Their customer support is non-existent. It has been around a week. I wrote a review about their on playstore also, tweeted about it too. Doesn't seem to bother them. Please help me....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — about withdrawal of money into the bank account [Resolved]

 anurags2309 on Nov 30, 2017
I requested for the withdrawal of my zebpay wallet money into my bank account. They have promised that it will take upto 1 business day but its 6 complete days but no money is received in the bank account. Even i have called them about 10 times but no action is taken. Everyday they only say that we are processing your amount but they do nothing. They keep me waiting on the call and no action is taken yet. I am attaching the confirmation page of amount that was to be withdrawn and also my bank account statement in which no money is credited from zebpay. Kindly look at the issue and resolve it soon....
Complaint comments  Read comments [1]Complaint category Banks

Zebpay — rs. deposit failed

 manishsoni7689 on Nov 20, 2017
Hi team,
My rs deposit order d1360315 for ₹ 15, 000.00 created on 13/11/2017 is canceled. My imps transfer (Hdfc) was successfull though with the reference number[protected].
Attaching a screenshot of that. I have created an new request too for the same transaction. And the new request number is d1368560 which also got canceled.

I have raised two tickets to them but got no response. Their customer care number never connects, what should i do?...
Complaint comments  Read comments [1]Complaint category Banks

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