Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 18%
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135
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

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Toll-free:
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22

Phone:
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39
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26

Customer satisfaction rating
18%
Complaints
135
Pending
0
Resolved
24
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Zebpay Complaints & Reviews

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Zebpay — zebpay wallet money not reflect [Resolved]

 Bapan deb barman on Jan 23, 2018
Dear zebpay
I mr. Bapan deb barman as a coustomer of zeb pay,
So dated-17.01.2018,
Ref no[protected]
I am transction of rs-50000/- through a/c-razrzeb[protected], i have transfer my amount for zebpay, so that this amount not reached at my
Zebpay wallet, there for request you to kindly return my money as soon as possible, as my icici bank a/c[protected]

With best regards
Bapan deb barman
Ph-[protected]...
Complaint comments  Read comments [2]Complaint category Banks

Zebpay — not refund my money

 suman175 on Jan 23, 2018
My registered mobile number is [[protected]], and i have initiated payment of rs-20000/= rs through imps to zebpay account. Kotak mahindra bank and after 12 days my payment no refund and i didn't get any refund. And when i call customer care any cc sey me your call sinior department i 50 min hold but no conacting they always tell that "we will look in to your issue and contact you through email" which they dont do. I am attaching all the details such as my bank account statement, imps beneficiary screen shot, and pdf imps status. So proceed my request as...
Complaint comments  Read comments Complaint category Banks

Zebpay — zebpay withdrawal amount is not been credited in registered bank account

 Anitha Swaminathan on Jan 22, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the ticket 829538. I called the customer care but it is says invalid number or it doesn't ring. What should i do now? Will the money be deposited in my account? I also shared bank account statement to Zebpay which I've attached here also....
Complaint comments  Read comments [2]Complaint category Other

Zebpay — transferred money not deposited in my zebpay wallet

 pbpatel2004 on Jan 22, 2018
I transferred money around 99999 rs, from my sbi bank to your kotak mahindra bank by net banking for adding up my amount to zebpay wallet, i directly transferred money into kotak mahindra as same done earlier also... (Without create the deposit order from zebpay) but this time it was not updated in the wallet. Same 99999 rs. Was debited from my account dated on 17th jan18. I was transferred the same amount to zebpay in normal transfer way. Earlier i transferred more amount through the sbi net banking to the same kotak mahindra account, but there was no problem in past and it was deposited in zebpay...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal amount is not been credited in registered bank account

 maulik mandali on Jan 20, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the tickets 818522, 816833, 809609. I'm calling the customer care but it is says invalid number. What should i do now? Will the money be deposited in my account? They are not even reponding to the tickets and there are no other contacts through which i can contact them. I have also sent the mails but there is no response. I also shared bank account statement but still zebpay not replying me....
Complaint comments  Read comments [2]Complaint category Stock Market

Zebpay — pathetic services

 customer_affected938 on Jan 20, 2018
I have my account in zebpay and have rs 1000 invested in my account. I changed my mobile and installed the app in new mobile. I didnt have pin before so i requested for new pin. Pin sms came after 3 days. Clicked on link and then clicked on proceed but nothing happens after that. Tried this again and again for 2 weeks without any result. Raised so many tickets, but no response. And in the meantime bitcoin plunged.
Can't even access the app properly....
Complaint comments  Read comments Complaint category Internet Services

Zebpay — issue on zebpay payment deposit [Resolved]

 Fmethem on Jan 19, 2018
I have deposited money to my Zebpay provided bank account ( KOTAK MAHINDRA BANK Mumbai ) from my bank account ( registered with Zebpay ) through IMPS on 17 Jan 2018 but my deposit order was cancelled on 18 Jan 2018 saying that payment reference number which I have submitted is incorrect.
However, I have submitted many complaints to Zebpay through support ticket but did not get proper response. Please help to my problem
My email: fmethem@gmail.com...
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal amount is not been deposited in registered bank account [Resolved]

 rasam vari on Jan 18, 2018
I had withdrawn money and they had sent a mail that request is processed and deposited.but it is not deposited.i raised the tickets 792500, 786445.I'm calling the customer care but it is says invalid number.what should I do now?will the money be deposited in my account?they are not even reponding to the tickets and there are no other contacts through which I can contact them.I have also sent the mails but there is no response....
Complaint comments  Read comments Complaint category Other

Zebpay — fraud! fraud!! fraud!!! amount not credited into my bank account

 faiyaz55 on Jan 18, 2018
Hi Team,

I gave a request on[protected] to withdraw Rs. 5029 from Zebpay Mobile App (W873411). Its almost 15 days, still i didn't get my amount credited into account. I raised more than 5 ticket from my mobile app and nothing was responded properly. Every time they asked me to wait for 48 hours and gave me a false promise that my amount will credited by end of day. If i contact again, then they ask me to attach my latest bank statement. Even i did that many times but still no response.

Sometimes i got a response that "This will be sent to our accounts team for verification...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdraw amount not credited to bank making fraud with customers

 THE UNSOCIAL on Jan 13, 2018
Had deposited money in zebpay. Then made a withdraw in zebpay on 3 january 2018 but till date i'm following this zebpay it service pvt. Ltd for money but getting reply it will be done in 24 hrs in process. My amount of 17, 769 rs is still pending and i did not recieve yet. Have made almost 13-15 calls to zebpay everytime they say you will get wait. No process in the world takes 10 days to transfer amount to your account. This is absolutely fraud and lie.
Need my money back by any ways now. Have provided them with all bank statement cancelled cheque etc whatever they asked for. Have all proofs...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — deposit failed

 DevenderMalik on Jan 12, 2018
Hi team,
My rs deposit order d4033870 for ₹ 9000.00 created on 12/01/2018 is canceled. My imps transfer (Andhra bank) was successfull.
Attaching a screenshot of that.

I have raised two tickets to them but got no response. Their customer care number never connects, what should i do?
Please help me to solve this problem......
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — pending incoming bitcoin transfer since 36 hours

 Nehaagarwala on Jan 11, 2018
756402 and 756388 is the ticket number i have raised for my issue. Also spoke your phone helpline and they suggested i speak to blockchain. Why should i speak to blockchain when the amount was being transferred to zebpay.

Please could you check as my bitcoins worth more than rs1.5 lakhs are pending incoming receipt on zebpay from the past 36 hours!...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — rs. 20, 000 transferred to zebpay account on 18 december 2017 but not yet showing in my zebpay account.

 Harenrda49 on Jan 10, 2018
Hi team,

Raised issue to zebpay (Ticket no. 626213)

I had transferred rs. 20, 000 to zebpay through express transfer, amount debited from my bank account but not credited to my zebpay account.
I have already sent bank statement in pdf format and other required details which was asked to send. Still after 22 days amount (20, 000) not refund to my account.

I have already called to zebpay customer care many time but they always reply that "i have forwarded case to backend team they are looking into this. Please wait for 24 to 48 hours."
Complaint comments  Read comments Complaint category Other

Zebpay — rs.9800 withdrawal amount is not yet credited in my bank account [Resolved]

 vimalkumarnm on Jan 10, 2018
I'm using zebpay mobile application. I placed a withdrawal request in 07/01/2018 and got mail that withdrawal request is processed. But still, now i have not received money in registered bank account. I raised a ticket, ticket no 747928. Can some from zebpay confirm me what is the status of my withdrawal? It already takes three days. Nobody has replied to my support ticket....
Complaint comments  Read comments [1]Complaint category Computer Software

Zebpay — not received funds [Resolved]

 Akash vij on Jan 10, 2018
Highly disappointed with zebpay. Three withrawal are showing completed on zebpay but are not credited in my bank account since past 2 days.

W909491
W911823
W915024

Have all the proofs.

Request zebpay to be as loyal they were before & transfer the amount. I hope there has been some mismanagement with my case which can be resolved at the earliest....
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — money deposit

 satyboy on Jan 9, 2018
Sir, i deposited huge amount into zebpay mobile app... I transferred my money through imps method... The reference number provided on my transaction was entered on the zebpay app... But after the transaction it was showing as wrong reference number.. But the amount got deducted from my bank account... And they haven’t send the amount back into my account... It’s written on their app that might take a month... But i need a reply atleast on their ticket (Complaint centre) that my money is safe... Need to process my other transactions... Need this money urgently... They are not replying on creating...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — stealing money from customers

 Sur549 on Jan 9, 2018
Hi,

Do no't try to depsoit money to zebpay account. They are intentionally trying to cheat customers by saying the amount is not crediting to their bank account even if we have a proof. The reason why i am saying bacz i have despoited the amount of 5000rs on 4th jan 2018 and placed the order but they simply rejected the order by saying that the amount was not credited to their bank account but when i verified to my banker they told that the amount credited to recpient on te same day. From that day omwards i have created almost 10 tickets by attaching screen shots of bank statment...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — paid rs 10,000 but its not reflected in zebpay app

 Raghuveer N on Jan 12, 2018
I made a payment of Rs 10, 000 on 10th december 2017. its not reflected in zebpay app. i can see Rs 0 in rs deposit in app. i have my bank statement that payment has been credited to zebpay. i filed tickets on zebpay support. their response is very late and after few days that ticket was closed. I tried their toll free customer support number but they know hindi and do not know english....
Complaint comments  Read comments Complaint category Banks

Zebpay — not refunding my money it's a cheating

 cvaa1989 on Jan 9, 2018
I didnt get my refund money from zebpay'its 49, 900. They are keep telling my ticket is under progress. I don't know how long one ticket is under progress. And their keep customer call hold and earning money. I spent more than 2000 for speaking them daily past one month. They are really very worst to satisfy customer. My ticket id is #719435.

Once i have created a ticket, they have closed that ticket without resolving the problem. Their service also very worst.

Guys dont go with zebpay this is really horrible. See take me as an example processing time they are taking...
Complaint comments  Read comments Complaint category Banks

Zebpay — regarding unsuccessful transaction

 MdAsif335 on Jan 9, 2018
My registered mobile number is [protected], and i have initiated payment of rs-24000 through imps to zebpay account. And after 2 days my payment was failed and i didn't get any refund. And when i call customer care they always tell that "we will look in to your issue and contact you through email" which they dont do. I am attaching all the details such as my bank account statement, imps beneficiary screen shot, and imps status. So proceed my request as soon as possible....
Complaint comments  Read comments Complaint category Business & Finances

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