Zebpay Complaints & Reviews

I am mustak husain
From 28april zebpay has kept my account blocked(ticket no 931174) First for kyc2 verification then they started saying for suspicious acitivty pending further investigatio. From more than 2 weeks m asking details about so called "suspicious activity" And "pending further investigation" so many times. all gave a reply saying they will communicate soon and were asking me to have patience. Again I have waited for many...

Ezaz raza(ticket 936042).
Account is blocked from 28 april. Cannot withdraw any money. First they said to complete kyc2 verification for which i submitted all docs. Then they started saying that a/c is blocked due to suspicious activity pendig further investigation. It has been 16 days since that. They keep saying they will communicate soon but now they blocked me from all telegram twitter support and also complaint tickets are getting autoclosed in 2 mins. Not even allowing to make complain on their app now. Completly they have taken all my money and not telling anything at all. Very very fraud behaviour, they deleted all my chats from their telegram support too where i had complained about this issue.. very suspcious things zebpay is doing. In total from 24 days they have locked all my money, and not letting withdraw anything

Dear zebpay, i have completed my kyc level 2 already so why again my account disable. i c'nt unable to trade or fiat withdraw and deposit.sir, it's not fair. why zebpay again and again need kyc . i have in trouble and my money again stuck.
sir, pls tell me about my zebpay account detail.
sir, zebpay help support system harrased our coustmers.they have d, nt solve tickets and closed without solve problems .they blocked me on telegram (zebpay official chat group).
pls solve this problem as soon as possible

I am Ezaz Raza.
From 28april zebpay has kept my account blocked(ticket no 936042). First for kyc2 verification then they started saying for suspicious acitivty pending further investigatio. From more than 2 weeks m asking details about so called "suspicious activity" And "pending further investigation" so many times. all gave a reply saying they will communicate soon and were asking me to have patience. Again I have waited for many days and they all have not even bothered to communicate. so much of my money stuck without providing me with any details. They are now acting like robbers. How much time it takes for you to communicate. 24 days over and you can't provide clear details. And if you are saying "suspicious activity". Then fine let's settle this once and for all in the " Court of law". Because I am fedup of this pathetic behavior. I have literally paid tens of lakhs of fees in last 1 year to zebpay . Thief company and deaf customer support. They are now closing all complain tickets automaticaly even without seeing it.

Sir start my account activities please update call / mail

Without any reason my totally money stuck

I made a deposit a week ago in imps and it's still not credited

Hi. It is one week since I have deposited 2 lakhs into my zebpay account. Till now the money is not credited into my account. Zebpays bank idbi has confirmed that they have received the payment, and my bank has confirmed that the deposit is a success... Attached is both confirmations. I have contacted zebpay ticket no 913633 and always the response is to wait patiently. Kindly do the needful.

Thanks

Anoop

Hi Team,
I did 33000 INR to Zebpay wallet from my ICICI bank account on 10-Apr-2022 at 14:36 (around), still the fund/deposit not reflecting on my Zebpay wallet

have raised ticket for the same on support ([protected]@zebpay.com) but no response

ticket details-912413 & 912564

Please check & do the needfull ASAP

Hi there, I purchased a PHP Script from Codecanyon.net which is the most popular platform for the digital marketplace, then I messages in the support panel for installation to my server. I left an email of mine to their panel. Then a person came to me over Gmail which is [protected]@gmail.com and told me that he or she can do it in $50. I was ready for this. The email is the same as their company name so I didn't notice on that it will be fake. I think this is genuine. Our all communication is listed below:

On Thu, 10 Mar 2022 at 11:52 AM, Sechno Support wrote:
Is it confirmed?

On Thu, 10 Mar 2022 at 1:13 AM, RedQ Team wrote:
When it been confirmed in the blockchain i will let you know.
Dont worry

Le mer. 9 mars 2022 à 20:42, Sechno Support a écrit :
Can you tell me if you will not receive then what I’ll do in that case?

On Thu, 10 Mar 2022 at 1:03 AM, Sechno Support wrote:
What low fees? It is asking for which fees and i paid that amount and not my fault there.

On Thu, 10 Mar 2022 at 1:01 AM, RedQ Team wrote:
Still not confirmed because you transfered it with low fees.
Here is it the screenshot

Le mer. 9 mars 2022 à 20:29, Sechno Support a écrit :
Hey, can you send me your receipt screenshot?

On Thu, 10 Mar 2022 at 12:45 AM, RedQ Team wrote:
Nothing to do.
Just wait the confirmation of the blockchain

Le mer. 9 mars 2022 à 20:10, Sechno Support a écrit :
But from my side it has deducted then what I do now.

On Thu, 10 Mar 2022 at 00:39, RedQ Team wrote:
Yes its slow because the fees is too low.
Let we wait it until it confirmed

Le mer. 9 mars 2022 à 20:04, Sechno Support a écrit :

On Thu, 10 Mar 2022 at 12:31 AM, Sechno Support wrote:
I paid with zebpay and there is no transaction ID available.

On Thu, 10 Mar 2022 at 00:29, RedQ Team wrote:
Send me the transaction ID or HASH because it didnt received

Le mer. 9 mars 2022 à 19:55, Sechno Support a écrit :
Please see the attached file.

On Wed, 9 Mar 2022 at 22:05, RedQ Team wrote:
Nothing has been received.

Le mer. 9 mars 2022 à 10:43, Sechno Support a écrit :
Hi there,

Sorry for the late reply actually I was out of town. So I'm sending you it right now.

On Tue, 8 Mar 2022 at 07:47, RedQ Team wrote:
Sorry we dont use paypal the current time.
The easy way is.

Go to google and search for ( Moonpay )
It dont required login.

Type the amount, and he will ask you for Bitcoin address, type my bitcoin address

Address is :
1DRXfy2jPsoTJnK1pYajdbCxUcaJFbTb7o

He will sent you an email contain a code, type it.
He will tell you to enter your card information, juet complete it and i will receive the money instantly. No verification needed.

If you dont know MOONPAY, visit google or check youtube videos.
Due its the more used platforms to buy crypto instantly.

Waiting your answer.

Le mar. 8 mars 2022 à 03:13, Sechno Support a écrit :
Hey there,

Is there any other way to pay you? Any PayPal or something else. Because I'm not using Crypto.

Thanks

On Mon, 7 Mar 2022 at 01:19, RedQ Team wrote:
Sorry to be late due i have other works and im so busy.
I prefer to pay the 50$ via Crypto, BTC, ETH, USDT.

When i got the payment send me a confirmation and i will start working to you instantly. And i guarantee to you that the script or the server will be crashed due im an expert and i know how to deal with it.

Bitcoin:
1DRXfy2jPsoTJnK1pYajdbCxUcaJFbTb7o

Ethereum:
0x83ccca5648dbdacaaa1c9bc45b3ab004d6f445c6

USDT - Trc 20:
TWPaLSj5e2ggRyy6AkhdB1CiGsQq5ZCvnv

Le dim. 6 mars 2022 à 09:45, Sechno Support a écrit :
I’m ready to give you $50 but i need a confirmation that what will i do when i made something wrong and this website will crash.

Or can you make a video of this so that in future i will install it.

Because I can’t afford such amount again and again and you know very well. This script is yours so i have make changes to make to mine. So I can’t give you $50 again and again.

I done everything fine as your documents but I don’t know where was the issue.

Are you ready to do. Otherwise this script is waste and I’m raising a refund request and also requested to you to approve that. Thanks

On Sat, 5 Mar 2022 at 5:12 PM, Sechno Support wrote:
Hey there as you are supporting then give an idea about this, please. There are two owners one admin and the second root then my question is what owner has to be for these all files.

image.png

On Sat, 5 Mar 2022 at 11:50, Sechno Support wrote:
Can you tell me a little idea about why I’m unable to edit images or upload them?

On Sat, 5 Mar 2022 at 11:48 AM, RedQ Team wrote:
1) I charge 200$ for full installation.
2) i didnt completed the work due your user admin it didnt has the permission to edit files or to run commands.

I can setup it to you from the begin to end. With 0 issues.

Charges = only 50$ for you

Le sam. 5 mars 2022 à 07:08, Sechno Support a écrit :
Hey there,

I think this is so much tricky. So I’m not able to fix this. Also script is only for $79 but you are charging $200 only for installation and I don’t have such amount because I’m a student. So, I’m unable to fix this and I don’t know where is the problem. Now please refund my amount. Now this script is waste for me.

Thanks

On Fri, 4 Mar 2022 at 11:16 PM, Sechno Support wrote:
What do you mean? What did I do wrong?

On Fri, 4 Mar 2022 at 23:11, RedQ Team wrote:
I didnt understand anything from you write.
Its so difficult to understans that documentation :/

Le ven. 4 mars 2022 à 18:34, Sechno Support a écrit :
What is the status

On Fri, 4 Mar 2022 at 9:16 AM, Sechno Support wrote:
Hello there,

I have done

On Fri, 4 Mar 2022 at 04:06, RedQ Team wrote:
Go to /etc/nginx/sites-available/Pixer

Open the 'Pixer file'
Click edit

change the: server_name usemymarket.com;
with:
server_name https://usemymarket.com;

Enter to the (SHOP) and (ADMIN) folders
and edit the file (next.config.js)

replace: 'usemymarket.com/backend',
with: 'https://usemymarket.com/backend',

After you complete tell me

Le jeu. 3 mars 2022 à 23:29, RedQ Team a écrit :
I dont have the permission to edit any file!
if you are online now, i ll give you the files path and i will tell you to edit them

Le jeu. 3 mars 2022 à 18:07, Sechno Support a écrit :
Hey there,

Is this done?

On Thu, 3 Mar 2022 at 10:23 AM, Sechno Support wrote:
Hi there,

I uploaded the exact file and the location is /var/www/pixer

On Thu, 3 Mar 2022 at 10:01, RedQ Team wrote:
There is a lot of problems sir,
as i see there is missed files,
like .env.template & .env into the shop folder, thats why it make other errors also, like 'PREVIEW' the items into your store, the response back with an error.

To make sure that everything is OK and running fine into your server:

* Go back to "codecanyon"
* Go to "downloads"
* Select "Pixer Laravel"
* Click "download"
* Select 'All files & documentation"

The ZIP File will start downloading into your pc,

Dont extract it, Just re-upload the same downloaded ZIP file from codecanyon into your VPS,

If it done, reply to me with the directory path.

Im so tired bro now, just reupload it and tell me where did you uploaded it, and tomorrow i will restup it for you, and everything will be OK

Good night
Best Regards

Le jeu. 3 mars 2022 à 04:38, Sechno Support a écrit :
Everything is done but I install with root user and I used
sudo chown -R www-data:www-data storage
sudo chown -R www-data:www-data bootstrap/cache
I think because of this command I'm unable to see images in the backend.

My problem is, I'm unable to see any image and upload images or files.

Thanks

On Thu, 3 Mar 2022 at 08:59, RedQ Team wrote:
done i see it after refreshing the page!
so can i know whats your exact problem
and what u need to do

Le jeu. 3 mars 2022 à 04:28, Sechno Support a écrit :
image.png

On Thu, 3 Mar 2022 at 08:53, RedQ Team wrote:
Specify the folder.
I didnt see any zip file

Le jeu. 3 mars 2022 à 04:19, RedQ Team a écrit :
U r welcome.

Le jeu. 3 mars 2022 à 04:18, Sechno Support a écrit :
Ok, thanks.

On Thu, 3 Mar 2022 at 08:46, RedQ Team wrote:
Yes i see the logs.
Well to cut off all doubts, Upload the .zip file to the vps and do nothing.
Leave it as is, i will work on it with myself.
Just for 10 minutes, and i will tell you to change the password while i finish

Le jeu. 3 mars 2022 à 04:10, Sechno Support a écrit :
hey there,

I used root by going sudo su -

On Thu, 3 Mar 2022 at 08:32, RedQ Team wrote:
I entered now.
I see there is no folder.

Can you give me root access.
Or upload the zip file into the admin user account

Le jeu. 3 mars 2022 à 03:51, Sechno Support a écrit :
Awesome, thanks!

On Thu, 3 Mar 2022 at 08:18, RedQ Team wrote:
Done.
Valid license.

Le jeu. 3 mars 2022 à 03:44, Sechno Support a écrit :
it is 720a1bfc[protected]b9-6ce410f2275e

On Thu, 3 Mar 2022 at 08:12, RedQ Team wrote:
Also here is too late.
Im so tired. I turned off the computer a few minutes ago. I will sleep now and i'll work with him when i wakeup.

But before start working.
Send me your Purchase License to verify.

Le jeu. 3 mars 2022 à 03:39, Sechno Support a écrit :
Sorry to say but it is a timing issue. I’m from India and that time is 3:03 Am when you replied and I asked you for details.
IP: 161.97.69.193
User: admin (I installed with root by using sudo su-)
Pass: Vk[protected]

On Thu, 3 Mar 2022 at 3:03 AM, RedQ Team wrote:
Sir are you here or no !
i have another work to do it !
so if you wanna fix the problem, send me a message next hour, due i have a work and i cannot support you next time

Le mer. 2 mars 2022 à 10:57, RedQ Team a écrit :
Send me the vps info
ip, user, pass

Le mer. 2 mars 2022 à 20:37, Sechno Support a écrit :
What you need plz send me details so that i can send you now. And when will you online then you can easily work.

On Thu, 3 Mar 2022 at 1:04 AM, Sechno Support wrote:
Ok, thanks.

On Thu, 3 Mar 2022 at 1:00 AM, RedQ Team wrote:
2 hours ill be near my pc.
We will fix it

Le mer. 2 mars 2022 à 20:18, Sechno Support a écrit :
I did this.

On Thu, 3 Mar 2022 at 00:34, RedQ Team wrote:
I see that there is no problem from my side. Who installed the script for you?

Le mer. 2 mars 2022 à 19:59, RedQ Team a écrit :
Ok, one moment i'll check

Le mer. 2 mars 2022 à 19:28, Sechno Support a écrit :
Hey RedQ,

I set up all the things but unable to get images. Please see attached
image.png
Why are images not there?

Thanks

On Wed, 2 Mar 2022 at 23:32, RedQ Team wrote:
What is your problem with the installation of the Pixer script?

Now they are not responding to any message and I paid to them. Now I don't know what to do. They are outside of India.

I have purchased following three currencies in may 2021 in INR. however its showing only one in portfolio since last few months

Purchase in INR 500, Currency Ether Purchased Qty 0.001563

Purchase in INR 400, Currency Bitcoin Purchased Qty 0.00009803

Purchase in INR 91, Currency USDT Purchased Qty 1.13156

Querry was raised to customer care in the month of Oct 2021(dated 16/10/2021). but its not resolved. Currently none of the currencies are shown in my portfolio

Hi,
I'm unable to withdraw and deposit my amount from my zebpay account. There is some dispute said by zebpay which I can't understand.
I'm sharing some screenshots which is about 7000rs dispute. I'm unable to understand language of zebpay which is written in email screenshot.

My deposit amount pending
Refund

I would to complain who stole my bitcoin and shiba inu token. When I check today my portfolio is zero all my coin is gone. Please give back my coin.

Re: Your ticket number: 860141 FIAT Withdrawal

I am tired of explaining my stuff again and again.
Not sure who's reading the chain of emails which have been going through me.
I feel it highly stupidity for zebpay as u guys give me same response again and again. This is the last time I am gonna explain things and if it's not getting solved. I am taking this to consumer court.
Please read below carefully...

Hello there..i am started to be worried and tension.. today mrng I check zepay after long time... And it shown 0rs.. honestly I had 41 k balance ... and there is shown that withdraw 41k from the request... I never accept this.and even itself withdrawed and even i haven't get mail too.. i lose 40k.. please help me whoever take this money and it should have pay me back and and check which sent my bank account, i started take ticket in 5 days same they talking play with me... Please investigation for my zebpay

I did a payment of ruppes 10000 via upi on zepay on 2 February 2022 on 7:19
And the amount has been deducted from my account but has not received in my zebpay wallet please help with my complain my upi reference id is[protected]

Hi,
Is there any way to contact the bank owning your account to see if the deposit has been successful? It is working day today and the NEFT transfer is not updated yet. The money is deducted from my account.

Please do the needful.

Thank you,
Best regards,
Changappa

Tried depositing money three times into Zebpay account from my registered bank account. Money was debited from my bank account but still not credited into my zebpay account. I raised a ticket but no response from them. This is very frustrating issue in such a crucial trading app.

Ticket no: 820435

I tried depositing 10k two times ( total 20k INR) into Zebpay account from my registered bank account. Money was debited from my bank account but still not credited into my zebpay account. I raised a ticket they just say will fix the issue and nothing else.
Ticket no: 819431

Kindly look into this urgently and resolve immediately.