Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 19%
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140
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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27
down
28

Phone:
Phone:
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46
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28

Customer satisfaction rating
19%
Complaints
140
Pending
0
Resolved
26
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Zebpay Complaints & Reviews

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Zebpay — money deposit

 satyboy on Jan 9, 2018
Sir, i deposited huge amount into zebpay mobile app... I transferred my money through imps method... The reference number provided on my transaction was entered on the zebpay app... But after the transaction it was showing as wrong reference number.. But the amount got deducted from my bank account... And they haven’t send the amount back into my account... It’s written on their app that might take a month... But i need a reply atleast on their ticket (Complaint centre) that my money is safe... Need to process my other transactions... Need this money urgently... They are not replying on creating...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — stealing money from customers

 Sur549 on Jan 9, 2018
Hi,

Do no't try to depsoit money to zebpay account. They are intentionally trying to cheat customers by saying the amount is not crediting to their bank account even if we have a proof. The reason why i am saying bacz i have despoited the amount of 5000rs on 4th jan 2018 and placed the order but they simply rejected the order by saying that the amount was not credited to their bank account but when i verified to my banker they told that the amount credited to recpient on te same day. From that day omwards i have created almost 10 tickets by attaching screen shots of bank statment...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — paid rs 10,000 but its not reflected in zebpay app

 Raghuveer N on Jan 12, 2018
I made a payment of Rs 10, 000 on 10th december 2017. its not reflected in zebpay app. i can see Rs 0 in rs deposit in app. i have my bank statement that payment has been credited to zebpay. i filed tickets on zebpay support. their response is very late and after few days that ticket was closed. I tried their toll free customer support number but they know hindi and do not know english....
Complaint comments  Read comments Complaint category Banks

Zebpay — not refunding my money it's a cheating

 cvaa1989 on Jan 9, 2018
I didnt get my refund money from zebpay'its 49, 900. They are keep telling my ticket is under progress. I don't know how long one ticket is under progress. And their keep customer call hold and earning money. I spent more than 2000 for speaking them daily past one month. They are really very worst to satisfy customer. My ticket id is #719435.

Once i have created a ticket, they have closed that ticket without resolving the problem. Their service also very worst.

Guys dont go with zebpay this is really horrible. See take me as an example processing time they are taking...
Complaint comments  Read comments Complaint category Banks

Zebpay — regarding unsuccessful transaction

 MdAsif335 on Jan 9, 2018
My registered mobile number is [protected], and i have initiated payment of rs-24000 through imps to zebpay account. And after 2 days my payment was failed and i didn't get any refund. And when i call customer care they always tell that "we will look in to your issue and contact you through email" which they dont do. I am attaching all the details such as my bank account statement, imps beneficiary screen shot, and imps status. So proceed my request as soon as possible....
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — money not deposited to my account after withdrawing from zebpay wallet [Resolved]

 jaikrr on Jan 8, 2018
Hi sir,

I have done a withdrawal request of rs 5010/. From my account (Mob: [protected]) under order number #w858038 but till now i havent got my money.

I had already raised a support ticket for this issue and provided my bank statement for the same but after this too i havent got my money.

I request you to take this on high priority because your customer care guys are not supportive enough to give a valid reason for the delay.

Hope a immediate action will be took on this.

Thanks,...
Complaint comments  Read comments [1]Complaint category Online Shopping

Zebpay It Service Private Limited — money not received in bank account

 Harshwardhan Tawade on Jan 7, 2018
Dear sir,

This company is a bitcoin exchange.

I had transferred rs 10000 to this company on 30th dec. On same day,
I withdrew rs.5000 from my zebpay balance. I normally shpuld have received within half day.

Now its been 8 days and i still havent received the money in the bank account.

I am regularly following it up with their customer support but they just tell me that the complaint has been transferred to their accounts team. No update has been given to me since 5 days since that. They are telling me everytime to wait for 24-48hrs...
Complaint comments  Read comments Complaint category Other

Zebpay — withdraw amount not credited

 saileshk on Jan 6, 2018
I had withdrawn money from my zebpay in account on 31/12/2017 but till date its not credited to my bank account. I tried calling them but after two or three rings call gets disconnected automatically. I even raised a ticket and as response they told me to attach my statement from 31st december to till date. Even after doing that there is no proper response....
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — did not received my withdrawal amount

 Adv Shriram Daphal on Jan 5, 2018
Withdrawned 5000 on 31st dec 2017 but till date didnt credited to my bank account.. I called customer care so many times but they did not answred well they are only asking to wait..
There after they asked me to raise ticket
When i raised ticket they asked me to attach statment of bank to it
Also raised ticket attached bank statment but all things are useless.. Zebpay is deceiving us with our money

Seller name: zebpay india

Bank name: dena bank
Account holder name: shriram bapusaheb daphal
Amount: 4, 993 ₹
Rate:
Fees:...
Complaint comments  Read comments Complaint category Computer Software

Zebpay — withdraw money not credited to my bank account

 Ricky921 on Jan 5, 2018
I made a withdrawal of rs 8000 on 31st december 2017 through my zebpay account, it's been 5 days already but i haven't received the amount in my bank account. This is hugely disappointing and annoying. I have called the customer care around 10 times and raised around 5-6 tickets but these people keep on saying that the amount will be credited today or tomorrow but that today or tomorrow never came till now. These people seem to be fraudulent. Please help me. My contact number is [protected]. My email id is akunal92@gmail.com...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — withdrawal amount not credited in my account

 rinki2002 on Jan 5, 2018
Dear sir
I have done a withdrawal of 1500 from zebpay on dated 01/01/2018 and amount have been deducted from zebpay wallet and i have received a confirmation mail that your amount has been deposited to your account but till now mount is not credited to my account and when i am talking to customer care they are saying that amount will be credited to your account please wait.
How much time i have to wait they are not clearing....
Complaint comments  Read comments Complaint category Other

Zebpay — withdraw money not received by bank

 Chaitu1293 on Jan 4, 2018
I've withdraw my money on 1st jan 2018 and now 4th jan has passed but my money is not reflected in the bank account. Customer care says it will take 24 hrs and my 24hours are not yet ended. I am very disappointed with this response. I want my money back. I am mailing support team on regular basis but they are not giving trustworthy responses. Every time they say it will take some time. We have work load and all. Now i am worried about my money. As a middle class woman i can't afford that loss of money. Please help me in this situation....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — fraud of zebpay

 morning songs Srini on Jan 4, 2018
This company playing with customer money they properly planed for cheat, be aware do not put money.

Please help to get my money back. How to put case on them

I invested money using my sate bank of india bank the amount is 14000.

Since from 10 days cheesing them, simply keep on telling reference number incorrect and passing the days

1) first thing they customer care number not working form your registers mobile number
2) no response of your emails.
3) blocking the account with out knowing you

Please help...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal amount not yet credited in my account [Resolved]

 Mubarak Shaikh on Jan 3, 2018
I had initiated a withdrawal request on[protected] and after one hour i got a mail mentioning that my withdrawal request has been processed but still it is not yet credited in my bank account. Request no w854365.
Mobile no [protected].
I have also submitted my bank account statement till 3rd january 2018. The customer support team does not give correct information they keep on telling me wait for 48 hours and issue will be resolved.

Please let me know how can i trace these people....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — withdrawal amount not credited in my link bank account

 SCORPION SCORPION on Jan 3, 2018
I placed withdrawal order of rs 10000 frm zebpay app but amout is not credited in my bank account msg is showing your order has been cancelled but amount is debited fron my zebpay account my withdrawal ordet no is w869712 kindly credit amount in my bank account or i have to think about closing my account i dont want to do bad publicity so kindly do the needful as early as possible
Thanks
Nikhil sonawane...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal fraud. [Resolved]

 Akshay Tiwari. on Jan 2, 2018
I had withdrawn my money back from zebpay 4000 rupees (They charged me ₹10 as fee) 3900 rupees were supposed to get deposited into my account in one day as they garuntee, but now when i confirmed with the bank, sent them my bank statements they ignore everything and close my ticket on the email and they don't respond their emails properly and they have closed my ticket for 5 times and they aren't escalating the transaction!

Transaction details

Bank name: state bank of india
Account holder name: akshay tiwari
Account number: [protected]
Ifsc code:...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — deposited amount not credited to my zebpay wallet

 Suyambu Lingam on Jan 2, 2018
I have deposited rs.49900 through the express transfer on the day 13th dec 2017. But, still the payment is not reflected on my zebpay account is very annoying me and making me lots of stress. I also raised tickets (#631931, #719435, #683842) regards the same earlier. Zebpay responded that the payment was declined. After immediate, i have raised questions on my account holding bank. They clearly says that money has been credited to zebpay account on 15th dec 2017, and the transaction was successful. After that i have raised a ticket regard the same and uploaded the axis bank statement proof and beneficiary...
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal of funds

 Frustrated223 on Jan 1, 2018
I made 2 withdrawal request on 29/12/2017 but got message on 30/12/2017 saying withdraw has been failed but till now i dont see the money in my bank or in zebpay account, when i speak to there customer care they are giving fauls information and i spoke with person named dikhsha and she assured i would get the funds by end of the day on 30th but today when i call she says she is not responsible for the money and she can't say when i would get it. Their customer care is most unprofessional people. They don't know how to speak. I sent them bank statement, screen shot of the message but still they are...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — deposit of rs 10000 gone wrong

 raj05pms on Dec 30, 2017
Hi,
I accidentally transferred a sum of rs. 10000 from my hsbc savings account which is not registered with zebpay kyc. I immediately raised a ticket in zebpay support at around 1:00 am, 28 dec 2017. The customer care guys gave different replies. While most of them told it will take 24-48 hours for me to receive an update, one called named deepak who lied and told that my transaction has failed. He seems to me as a fraudster. The most important point is that i haven’t received any acknowledgement in written from zebpay about the ticket i raised.
Mobile no: [protected]...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — deposit amount not credited to my wallet

 cvaa1989 on Dec 29, 2017
Transferred the amount to zebpay via express transfer on 13.12.2017, from my axis bank however it's not reflecting on zebpay app still ad not reversing to my bank account also. Tried calling the contact center but no response. Ticket no 683842 raised, no reply yet. Pls tell me the status of my funds. When wil i get them?? Customer care is very worst. Waiting time is too long. And they are closing support ticket without resolving the problem....
Complaint comments  Read comments Complaint category Banks

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