Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 18%
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133
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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23
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22

Phone:
Phone:
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39
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26

Customer satisfaction rating
18%
Complaints
133
Pending
0
Resolved
24
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So far so good - The company responded to our notifications and is working on resolving complaints.

Zebpay Complaints & Reviews

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Zebpay — withdraw amount not credited

 saileshk on Jan 6, 2018
I had withdrawn money from my zebpay in account on 31/12/2017 but till date its not credited to my bank account. I tried calling them but after two or three rings call gets disconnected automatically. I even raised a ticket and as response they told me to attach my statement from 31st december to till date. Even after doing that there is no proper response....
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — did not received my withdrawal amount

 Adv Shriram Daphal on Jan 5, 2018
Withdrawned 5000 on 31st dec 2017 but till date didnt credited to my bank account.. I called customer care so many times but they did not answred well they are only asking to wait..
There after they asked me to raise ticket
When i raised ticket they asked me to attach statment of bank to it
Also raised ticket attached bank statment but all things are useless.. Zebpay is deceiving us with our money

Seller name: zebpay india

Bank name: dena bank
Account holder name: shriram bapusaheb daphal
Amount: 4, 993 ₹
Rate:
Fees:...
Complaint comments  Read comments Complaint category Computer Software

Zebpay — withdraw money not credited to my bank account

 Ricky921 on Jan 5, 2018
I made a withdrawal of rs 8000 on 31st december 2017 through my zebpay account, it's been 5 days already but i haven't received the amount in my bank account. This is hugely disappointing and annoying. I have called the customer care around 10 times and raised around 5-6 tickets but these people keep on saying that the amount will be credited today or tomorrow but that today or tomorrow never came till now. These people seem to be fraudulent. Please help me. My contact number is [protected]. My email id is akunal92@gmail.com...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — withdrawal amount not credited in my account

 rinki2002 on Jan 5, 2018
Dear sir
I have done a withdrawal of 1500 from zebpay on dated 01/01/2018 and amount have been deducted from zebpay wallet and i have received a confirmation mail that your amount has been deposited to your account but till now mount is not credited to my account and when i am talking to customer care they are saying that amount will be credited to your account please wait.
How much time i have to wait they are not clearing....
Complaint comments  Read comments Complaint category Other

Zebpay — withdraw money not received by bank

 Chaitu1293 on Jan 4, 2018
I've withdraw my money on 1st jan 2018 and now 4th jan has passed but my money is not reflected in the bank account. Customer care says it will take 24 hrs and my 24hours are not yet ended. I am very disappointed with this response. I want my money back. I am mailing support team on regular basis but they are not giving trustworthy responses. Every time they say it will take some time. We have work load and all. Now i am worried about my money. As a middle class woman i can't afford that loss of money. Please help me in this situation....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — fraud of zebpay

 morning songs Srini on Jan 4, 2018
This company playing with customer money they properly planed for cheat, be aware do not put money.

Please help to get my money back. How to put case on them

I invested money using my sate bank of india bank the amount is 14000.

Since from 10 days cheesing them, simply keep on telling reference number incorrect and passing the days

1) first thing they customer care number not working form your registers mobile number
2) no response of your emails.
3) blocking the account with out knowing you

Please help...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal amount not yet credited in my account [Resolved]

 Mubarak Shaikh on Jan 3, 2018
I had initiated a withdrawal request on[protected] and after one hour i got a mail mentioning that my withdrawal request has been processed but still it is not yet credited in my bank account. Request no w854365.
Mobile no [protected].
I have also submitted my bank account statement till 3rd january 2018. The customer support team does not give correct information they keep on telling me wait for 48 hours and issue will be resolved.

Please let me know how can i trace these people....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — withdrawal amount not credited in my link bank account

 SCORPION SCORPION on Jan 3, 2018
I placed withdrawal order of rs 10000 frm zebpay app but amout is not credited in my bank account msg is showing your order has been cancelled but amount is debited fron my zebpay account my withdrawal ordet no is w869712 kindly credit amount in my bank account or i have to think about closing my account i dont want to do bad publicity so kindly do the needful as early as possible
Thanks
Nikhil sonawane...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal fraud. [Resolved]

 Akshay Tiwari. on Jan 2, 2018
I had withdrawn my money back from zebpay 4000 rupees (They charged me ₹10 as fee) 3900 rupees were supposed to get deposited into my account in one day as they garuntee, but now when i confirmed with the bank, sent them my bank statements they ignore everything and close my ticket on the email and they don't respond their emails properly and they have closed my ticket for 5 times and they aren't escalating the transaction!

Transaction details

Bank name: state bank of india
Account holder name: akshay tiwari
Account number: [protected]
Ifsc code:...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — deposited amount not credited to my zebpay wallet

 Suyambu Lingam on Jan 2, 2018
I have deposited rs.49900 through the express transfer on the day 13th dec 2017. But, still the payment is not reflected on my zebpay account is very annoying me and making me lots of stress. I also raised tickets (#631931, #719435, #683842) regards the same earlier. Zebpay responded that the payment was declined. After immediate, i have raised questions on my account holding bank. They clearly says that money has been credited to zebpay account on 15th dec 2017, and the transaction was successful. After that i have raised a ticket regard the same and uploaded the axis bank statement proof and beneficiary...
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal of funds

 Frustrated223 on Jan 1, 2018
I made 2 withdrawal request on 29/12/2017 but got message on 30/12/2017 saying withdraw has been failed but till now i dont see the money in my bank or in zebpay account, when i speak to there customer care they are giving fauls information and i spoke with person named dikhsha and she assured i would get the funds by end of the day on 30th but today when i call she says she is not responsible for the money and she can't say when i would get it. Their customer care is most unprofessional people. They don't know how to speak. I sent them bank statement, screen shot of the message but still they are...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — deposit of rs 10000 gone wrong

 raj05pms on Dec 30, 2017
Hi,
I accidentally transferred a sum of rs. 10000 from my hsbc savings account which is not registered with zebpay kyc. I immediately raised a ticket in zebpay support at around 1:00 am, 28 dec 2017. The customer care guys gave different replies. While most of them told it will take 24-48 hours for me to receive an update, one called named deepak who lied and told that my transaction has failed. He seems to me as a fraudster. The most important point is that i haven’t received any acknowledgement in written from zebpay about the ticket i raised.
Mobile no: [protected]...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — deposit amount not credited to my wallet

 cvaa1989 on Dec 29, 2017
Transferred the amount to zebpay via express transfer on 13.12.2017, from my axis bank however it's not reflecting on zebpay app still ad not reversing to my bank account also. Tried calling the contact center but no response. Ticket no 683842 raised, no reply yet. Pls tell me the status of my funds. When wil i get them?? Customer care is very worst. Waiting time is too long. And they are closing support ticket without resolving the problem....
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal amount is not yet credited in my bank account [Resolved]

 Suyambu Lingam on Dec 28, 2017
I placed a withdrawal request in 19/12/2017 and got mail that withdrawal request is processed.. But still now i have not received money in registered bank account. I raised tickets, ticket no 645377, 654891 but the tickets are closed with out solving the problem and even they are not replied. So contacted with customer care and told due to technical issue the tickets are closed and need 24 hrs to 48 hrs to process the ticket. I requested to reopen my tickets and they told me to dont have a option to re-open the ticket. I was already shared bank statement which one they told. Can some from zebpay...
Complaint comments  Read comments Complaint category Banks

Zebpay — credit not received

 Pritesh Behede on Dec 28, 2017
I have transferred rs.12000 to zebpay it services pvt ltd to axis bank account no. [protected] since 2 days but still i haven't got the credit in my zebpay account. Also the amt which transferred through imps didn't got reversed my bank account.

I have raised no. Of tickets and tried calling but no use.

Kindly can some help me to get my money back...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — zebpay not releasing withdrawal amount after 7 days

 wayne wahi on Dec 27, 2017
Hi,

Team i have not received my amount on my account, amount is 80646. My mother is admitted in a hospital. She is suffering for interstitial lung disease. So i need this money as soon as possible. I already raise a ticket in zebpay ticket number is 658675 and 654291. Order number of withdrawal is w764695. Sir please rectify this issue as soon as possible....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — deposit made through pay u money to zebpay from my bank account

 mohammed sultan shariff on Dec 26, 2017
On 22nd december i made a transaction to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am regularly raising a ticket to zebpay with my bank statement and reference number is [protected]IGACOZFSL4 but the problem is not resolving at all. This is the 5th day from the transaction but zebpay is not resolving my problem. Check out the attachment copy of my bank statement and...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — transaction auto cancelled they say refund will be in 5-7 working days since 8/11/2017

 Jiten K Patel on Dec 26, 2017
I am little skeptical about this company because they arent telling truth to consumers, a transaction was done on 8/11/2017 of 10, 200/- rs from my bank account, got a confirmation that they have received the amount but in a couple of minutes another mail pops up from zebpay telling transaction has been auto cancelled for no reasons why. It will be deposited in your account in 5-7 working days and till this date of 26/dec/2017 havent got a positive response from them, contacted razorpay their transaction portal they are telling it has been confirmed from our side pls contact your bank. Having done...
Complaint comments  Read comments Complaint category Other

Zebpay — payment not received.

 Sapan Shukla on Dec 25, 2017
I did withdrawal on 30 november 2017. But I did not receive payment till 25 december 2017. No support from customer care.

I raised a ticket on 5 december but not getting a responsible response from Zebpay support.

For last 20 days I have been told account team is looking into this and they will let me know.
Zebpay provided me a reference number and asked me to check with my registered bank. I did that as well but still no support from Zebpay.

My request number is 489147....
Complaint comments  Read comments Complaint category Products & Services

Zebpay — zebpay not releasing withdrawal amount after 16 days

 GauravTiwari on Dec 23, 2017
Hi,
I had withdrawn 18250/- (Zebpay order # w594725) from my zebpay account to my bank registered in zebpay on 7th dec 2017. Today is 23rd dec and am yet to receive it in my account.
I had opened ticket # 553023 on zebpay, attached my bank statement, provided bank details afresh and yet support is unable to resolve this issue.
I need immediate assistance in resolving this and receiving my money back.
My registered mobile number is +91 [protected]....
Complaint comments  Read comments Complaint category Business & Finances

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