Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 16%
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COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

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Customer satisfaction rating
16%
Complaints
89
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Resolved
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Zebpay Complaints & Reviews

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Zeb It Service Pvt Ltd — funds not received yet

 Vijayaml on Nov 14, 2017
I invested in bitcoin through zebpay, its more than 16 days i have not received my funds. They claim to transfer funds in 1 working day, but i am still waiting to get my money back. They are cheating the investors by giving them false information. They ask to send bank statement for their finance team to check but never get any update from them. I called on their helpline several times and make complaints but they dont bother to reply back and resolve the issue.
Please look into the matter and resolve this issue as soon as possible. Else have to take some legal action....
Complaint comments  Read comments Complaint category Business & Finances

Zeb It Service Pvt Ltd — didn't receive my payment

 joy mac on Nov 2, 2017
Hello my zebpay account with [protected] faced a unique problem i transferred bitcoin to by zebpay address of which image i will upload. After 2 hours i also received text messages confirming same but didn’t not received any coins so next day i called support they asked me to update the app i deleted the app and reinstalled again by then my zebpay addrsss changed. Luckily i had taken snap shot of my previous zebpay adresss. After that i called support they said they don’t see any such address associated with me. I emailed them regarding the same the image of text message and the transaction id...
Complaint comments  Read comments Complaint category Other

Zebpay — bitcoin

 roy bob on Nov 1, 2017
Hello everyone..
I brought some bitcoins yesterday (31st oct) while the bitcoin was at all time high..
I invested around 10000 and it turned to 11500 by november 1.. And all of a sudden the price started falling down after they informed that there is a technical error and will b back in few minutes...
Until now buying and selling differed by "10000" and after update it's all gone up to "30000" difference between buying and selling price...
Zebpay is cheating big time...
On zebpay buying price reached 5, 07, 000
And selling price was 4, 94, 000...
And...
Complaint comments  Read comments Complaint category Business & Finances

Zeb It Services Pvt Ltd — i have send 555 usd mistakenly to zebpay bitcoin wallet so i asked them to reverse the transaction but they refused to do so

 Anil9492 on Oct 29, 2017
I have send 555 usdt to zebpay bitcoin wallet bymistkely. So i request the coustmer care to provide me the private key so that i can reverse the transtion but they refuse they said we cnt give the private key. So i request them that plz do it from ur end n reviser my transtion but they refuse they said we dnt have private key and the mail they said that we have the private key. I have contacted the omni wallet coustmer care as they support usdt they said that zebpay can help u to recover ur fund. One of the coustmer care said that we dnt have private key n in the mail they have said that we have...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — no escalation possible - transactions blocked

 karnjaini on Oct 21, 2017
Zebpay services are extremely poor. Without any notification they block all the transactions. Then customer care services are the worst in the world. Toll free number never connects. Revert time is endless. I have lost 2 lakh rupees because of the poor services of zebpay. Still the transactions are blocked and i am losing thousands of rupees every minute....
Complaint comments  Read comments Complaint category Other

Zebpay — helpline number (1860-233-0474) never works

 karthikdtrading on Oct 13, 2017
I made a deposit to my zebpay account. The transaction was successful, but i received email from zebpay customer service that the order was cancelled. I tried calling their helpline number[protected] to enquire but the ivr options never work. As in - when we call, the ivr asks to press 1 or 2 but nothing happens even when you enter the numbers. This happened several times.

Zebpay includes this number in all their email communications. So it is their responsibility to ensure that this number works. If anyone else had faced the same problem, please share your experience below....
Complaint comments  Read comments Complaint category Stock Market

Zebpay It Service Pvt Ltd — fund is transferred to zebpay india but they are denying of it.

 vd279 on Oct 5, 2017
Dear sir/madam,
I would i like to draw your concern towards irresponsible or like to be fraud services of "zebpay india (Zebpay it services pvt ltd)".
On 24th sep 2017 i transfered inr5000 to zebpay it service pvt ltd central bank of india account (#details : acc no. [protected] ; ifsc cbin0281661) through imps. And they are denying that amonut were received by them.
I mailed them i called several times to zebpay india and every time they are said "amount is not reflecting in our account you can consult with your bank". I consulted to ny bank and got full detail that "amount...
Complaint comments  Read comments [1]Complaint category Other

Zeb It Services Pvt Ltd — non deposit of the amount in wallet

 shafx on Oct 5, 2017
Date of incident : 3/10/2017
Reference id : provided in screenshot
Order no : provided in screenshot
Bank transfer details : provided in screenshot.

I have deposited the amount of rs 5000 in zeb it services pvt ltd account.
But they replied that i have put the wrong reference id number (Which i dont think is wrong).
After raising several tickets, i havent got any reply.

They just told me that "we are unable to find your order number"

Even i have emailed the company director with details, but no reply.
I will...
Complaint comments  Read comments Complaint category Business & Finances

Zeb It Service Pvt Ltd — payment not credited to my rs account.

 Shibusps1 on Sep 30, 2017
I've transferred inr.15000/- from my sbi bank account to zeb pay bandhan bank account ([protected]) on 28.09.2017 and provided reference number sbin[protected] for deposit order d 842057. Today i got the message that my order (D842057) has been cancelled due to the incorrect reference number and my mone has not been credited to my rs account. Please do the needful to deposit the said amount to my rs account or transfer my money back to my sbi account.

My registered mob#[protected]

Beneficiary : zeb it service pvt ltd
Bank : bandhan bank
A/c : [protected]
Complaint comments  Read comments Complaint category Other

Zebpay — amount deposited not credited to my zebpay account

 nurinder on Sep 29, 2017
Hello
I have deposited rs 9000 on 28th sep 2017 from my registered bank account of central bank in zebpay to zebpay's central bank account but the transaction cancelled and did not get the refund.
Tran. Id #d841508
Reg. Mob no. [protected]
Payment ref,[protected]
Reg email : 07rimpybhucho@gmail.com

Please look into the matter and refund my money asap

The customer care guys are amazing they dont know whats going on. They just say what they have been taught repeatedly. Its awful. They cant handle customer queries properly....
Complaint comments  Read comments [15]Complaint category Other

Zebpay — withdraw failed

 Aee TrD on Sep 16, 2017
I deposited 2.5 lakh in zebpay. I had registered with my icici account. When i tried to withdraw it says failed transaction, incorrect account details. Details are absolutely correct.
Message from zebpay: your withdrawal request w254958 amt of rs. 49990 is not processed due to incorrect bank details. Please submit correct bank account details from application.
These frauds will scam your money. Dont deposit funds in zebpay and uninstall the app...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — zebpay didn't refund my 10000

 ashu54107 on Sep 13, 2017
I have deposited rs 10000 from sbi account no[protected] in www.zebpay.com against order no. D648268 dated[protected] having reference no. 5122834 but they didn't approved my order request and even not refund my money back, i also send mail about it and i am attching supported documents regarding transaction, plaese help me to get my money back....
Complaint comments  Read comments Complaint category Products & Services

Zebpay — transaction failed with the deduction of money.. and not processing refund request

 prash243 on Sep 6, 2017
On 13th of august i deposited rs 10000 through bhim app with a successful transaction but zebpay didnt show any balance and failed the transaction
They told me that they will refund the amount but no resolutions
I have raised several ticket but still no resolution
Ticket no. 258292, 245565, 261066, 245565, 272005, 272060
Please look into this matter
And now they are not responding to my mails
This is not a good service
Deposited rs 10000 to payu@axis bank through bhim app
With transaction no.[protected]
And transaction failed with...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay Private Ltd — I deleted my account and all detail

 singh channel on Aug 21, 2017
My mobile number [protected] my zebpay address 36ry7rax7hqz6znsrtqtix8wozkdkpwztg please deleted my account and all information zebpay not change my address please deleted my all information deleted my all bank account information please deleted my zebpay account zebpay not deleted information i don't like this he will not deleted information options please please deleted my account...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay It Service Private Limited — deposit of 35000 not credited [Resolved]

 Sukhvirp on Jul 25, 2017
, i transferred payment worth 35000 from my registered axis bank account to zebpay axis bank account#[protected] and the payment reference number for payment was inb/ift/zebpay/tparty transfer. But i submit reference id[protected]. And i have been following up from zebpay support team from the past 4days, but have not received any resolution. I have called them number of times and all they said that your payment reference is incorrect i m fed up of calling zebpay, please help in recovering my money. My registered number is [protected]...
Complaint comments  Read comments Complaint category Banks

Zebpay — Deposited money amount deducted transaction failed

 Saurabh Kumar Agarwal on Jun 20, 2017
Hi there,

Please look into my problem, I have raised several tickets but still I have not got my money back, I got a mail saying the order number you menioned processed succesfully.
Please look into it asap.
Issue Details- Order Number# 171864
I have done NEFT to zebpay hdfc bank account of Rs 15000 from my HDFC Bank Savings Account No.: [protected], JAYANAGAR 4TH BLOCK Bangalore.
As I was unaware that I cannot deposit money from my non-verfifed account to my zebpay account using NEFT.

Details of the transaction along with date mentioned...
Complaint comments  Read comments [3]Complaint category Stock Market

Zeb It Service Pvt Ltd — Fraud company, not transfer my hard earned money to my wallet neither my bank account

 mehul14776 on Jun 14, 2017
I transfered rs:50000, on 19th may 2017, my ticket no: 172581, till today money not reflected in my zebpay wallet neither received back to my account. As per their requierment i uploaded all the requiered documents. I called up call center 20-25 times, every time new person pick up the phone, i had to tell whole histry to everyone, they answers we will resolve soon. But no actions are happen. I am fed up of all this non-cense.
I am planning to take this issue to media, so other innocent peoples money can be saved. I have all the conversation recording which are happen with their call center...
Complaint comments  Read comments Complaint category Other

Zeb It Service Private Limited — Payment issue (incorrect reference number) [Resolved]

 TusharSagaonkar on Jun 10, 2017
Dear sir/mam,
I have transfer of amount rs 5000 to zebpay bank account provided as follows.

Bank name: icici bank
Account holder name: zeb it service private limited
Account number:[protected]
Ifsc code: icic0000295
Amount: 5, 000 ₹
Total: 5000 ₹
Order no: #1328521

I uploaded screenshot of successful transaction of 5000 rs for reference number which got deducted from my icici account. Next day i got the message that-
"your order d175308 is canceled due to the payment incorrect reference number. Please...
Complaint comments  Read comments [2]Complaint category Business & Finances

Zebpay — Wallet blocked

 Absk777 on Jun 1, 2017
Hi team
My zebpay wallet is blocked for unknown reason. Customer support is pathetic. They have to send me a 4 digit pin on my registered number which i never received. Tried a lot of times but the result is same. Customer care just don't care. Any legal action???

These incidents are between from 25 may 2017 to 1 june 2017.

Registered number [protected]
Abhishek singh
Email - absk777@gmail.com...
Complaint comments  Read comments [3]Complaint category Other

Zeb It Service Private Limited — Payment not credited

 Prateek@1987 on May 31, 2017
Hello,

I have made a rtgs of rs 25000 from my wife sbi account number [protected] on[protected] but it hasn't been credited in my zebpay account nor credited back in my sbi account. Payment reference number sbhy[protected] and deposit order id-d106616 kindly see into the matter asap and refund my money back.

Regards
Prateek jain
[protected]
Email-prateekj2008@gmail.com...
Complaint comments  Read comments Complaint category Internet Services

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