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Updated: Mar 23, 2026
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Zebpay reviews & complaints page 6

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K
kamaldeep1981
Jun 28, 2021
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Address: Jammu

I have deposited money in my Zebpay account which bank has also confirmed that Zebpay has received but they are neither returning nor transferring to my account. This is happening since past 6 weeks that I have been writing mails to them but instead of providing solution, they are just sending me copy / pasted message
Zebpay customer support has been notified about the posted complaint.
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    K
    kapil oza
    Jun 11, 2021
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    Dear Zebpay Team, Tickit id 508021

    I want to state that on dated 08th June, 2021 i have made payment from my registered bank to zebpay account through netbanking amounting of Rs.75000/- around 8 PM IST. Now almost 60 hours past but not shown in zebpay account. Payment detail mentined as under:

    Transaction Reference Number:[protected]
    Transaction Date: 08 June 2021
    Amount Rs. 75000/-
    From A/c No: [protected]
    Bank Name: IDFC First Bank
    IFSC Code:IDFB0040301

    Beneficiary A/c No:[protected]
    Bank Name: IDBI Bank
    IFSC COde: IBKL0001024
    Name: Awlencan Innovations india Limited

    I have attached transaction slip for your reference.

    Kindly do the needful.
    Zebpay customer support has been notified about the posted complaint.
    View replies
    Same happened to me on 9th June, 2021 on transaction of Rs265000.
    Did you get your funds back now..or waiting ..
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      K
      kapil oza
      Jun 11, 2021
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      Address: Balance not shown in zebpay

      On 08th june 2021 i have depoaited 75000 from one account and same moment balance deducted from bank account, but still balance not shown in zebpay account. I HAVE RAISED TICKIT ALSO BUT NO RESPONCE AT ALL..ALMOST 60 HRS GONE BUT NO PROPER RESPONCE..I HAVE ALSO TALKED TO ATOM PAYMENT GATWAY, THEY TOLD THAT PAYMENT GIVEN TO MERCHANT..BUT STILL NOT SHOWN.

      Kapil Oza
      [protected]
      Zebpay customer support has been notified about the posted complaint.
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      Dear Zebpay Team, Tickit id 508021

      I want to state that on dated 08th June, 2021 i have made payment from my registered bank to zebpay account through netbanking amounting of Rs.75000/- around 8 PM IST. Now almost 60 hours past but not shown in zebpay account. Payment detail mentined as under:

      Transaction Reference Number:[protected]
      Transaction Date: 08 June 2021
      Amount Rs. 75000/-
      From A/c No: [protected]
      Bank Name: IDFC First Bank
      IFSC Code:IDFB0040301

      Beneficiary A/c No:[protected]
      Bank Name: IDBI Bank
      IFSC COde: IBKL0001024
      Name: Awlencan Innovations india Limited

      I have attached transaction slip for your reference.

      Kindly do the needful.
      Reply
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        S
        Sreesurya
        Jun 10, 2021
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        Address: 38/3 South street chatrapatti RajapalayamRajapalayam

        I have deposited 40000rs as on 9th June 2021.money is debited from my account. But not reflected in my wallet. Nobody responding.
        Zebpay customer support has been notified about the posted complaint.
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        Did you get your funds now...same happens to me .. didn't get my balance till now..
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          E
          Er Vinit Vadodariya
          Jun 10, 2021
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          I diposit 5000 by net banking money debited but not credited in wallet transaction was successful in NetBanking but at last it's showing transaction failed in application.

          https://help.zebpay.com/support/tickets/508349
          Zebpay customer support has been notified about the posted complaint.
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            Y
            Yudhi0210
            Jun 10, 2021
            Resolved
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            Resolved

            I made an internet banking transaction of Rs. 150000/- to deposit fund into Zebpay wallet but the amount is not credited to wallet.
            Details of transaction are as follows:
            Merchant Txn ID: [protected] Atom Txn ID: [protected]
            Bank ref. No. 61514862
            Txn date:[protected]:35:11.0 Amount: Rs.150000/-
            I'm getting same reply every time from Zebpay support but my problem is not resolved. Kindly resolve it on priority basis.
            Jun 19, 2021
            Complaint marked as Resolved 
            Zebpay customer support has been notified about the posted complaint.
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              E
              Er Vinit Vadodariya
              Jun 10, 2021
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              Https://help.zebpay.com/support/tickets/508349

              I diposit 5000 by net banking money debited but not credited in wallet transaction was successful in NetBanking but at last it's showing transaction failed in application.
              Zebpay customer support has been notified about the posted complaint.
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                P
                Pradeep1388
                Jun 10, 2021
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                Website: zebpay.com/in

                I deposited 50000 on June 9, the amount was debited from my bank account, the balance was supposed to be updated within 15 mins but has still not been updated in zebpay.

                I have raised the ticket (#505363) but the issue is still not resolved.

                They have not even mentioned the reason for this error, Please help me get my money back.

                Ticket ID: 505363
                Zebpay customer support has been notified about the posted complaint.
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                FYI, there is still no response on the complaint
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                  E
                  Er Vinit Vadodariya
                  Jun 10, 2021
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                  Resolved

                  Address: Gujarat

                  I diposit 5000 by net banking money debited but not credited in wallet transactions was successful but at last it's showing transaction failed in application

                  https://help.zebpay.com/support/tickets/507846
                  Jun 10, 2021
                  Complaint marked as Resolved 
                  Not resolved
                  Zebpay customer support has been notified about the posted complaint.
                  Jun 10, 2021
                  Updated by Er Vinit Vadodariya                   Solve quary please

                  I diposit 5000 by net banking money debited but not credited in wallet transactions was successful but at last it's showing transaction failed in application

                  https://help.zebpay.com/support/tickets/507846

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                    R
                    Ramana3838
                    Jun 9, 2021
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                    I have transferred 54000 and 150 rupees in Zebpay on 8th June and got the screen as a successful, this amount supposed to be credited in Zebpay in 15mins but even after day it is not credited, raised a ticket as well but as usual no response till now
                    Ticket ID 504636,
                    Zebpay customer support has been notified about the posted complaint.
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                    FYI, there is still no response on the complaint yet
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                      S
                      [email protected]
                      Jun 9, 2021
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                      Resolved

                      Dear Sir
                      I deposited 10, 800/- from my registered bank account through NetBanking on 08/06/2021 @ 19:22 hrs on Zebpay Application, the transection was successful but balance still no showing on my Zebpay wallet
                      Please help : [protected]@hotmail.com

                      Kindly Deposit or refund my amount 10, 800/- on priority basis.
                      Ticket Number : 504641
                      Jun 11, 2021
                      Complaint marked as Resolved 
                      Received my money back after 1 week, finally, but they doing scam like harshad mehta, they holding and block people account using that money in stock market after getting profit they release that money.
                      Zebpay customer support has been notified about the posted complaint.
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                        S
                        [email protected]
                        Jun 9, 2021
                        Resolved
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                        Resolved

                        Dear Sir,
                        I deposited 10, 800/- from my registered bank account through NetBanking on 08/06/2021 @ 19:22 hrs on Zebpay Application, the transection was successful but balance still not showing on my Zebpay wallet
                        Kindly Deposit my refund on priority basis.
                        Ticket Number : 504641
                        Jun 11, 2021
                        Complaint marked as Resolved 
                        Received my money back after 1 week, finally, but they doing scam like harshad mehta, they holding and block people account using that money in stock market after getting profit they release that money.
                        Zebpay customer support has been notified about the posted complaint.
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                          V
                          VishPR
                          Jun 9, 2021
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                          I am also a ZEBPAY user. I deposited some money of about rs. 10010 from my bank account to the ZEBPAY wallet through net banking. My money was transferred from my bank side successfully but it has been more than 48 hours but still it didn't get reflected in my ZEBPAY wallet. Pls respond to this query

                          Did u get your thing resolved. If so how???
                          Pls help me here..

                          Thankss
                          Zebpay customer support has been notified about the posted complaint.
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                            F
                            fernandesjo
                            Jun 9, 2021
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                            Address: Awlencan Innovations India Limited [CIN no. U72100GJ2018FLC104448], C1103, Siddhivinayak Business Tower, Near DAV School, Next to Kataria House, Off.
                            Website: zebpay.com/in

                            Hi,

                            I had transferred 8k from my bank account to zebpay wallet through Netbanking. The amount got deducted from my bank account but is is not yet deposited to zebpay Wallet. Ive been trying to connect to customer care also raised a ticket for the same, but havent been getting any sort of help from anyone. Could you please look into this issue.
                            Zebpay customer support has been notified about the posted complaint.
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                              R
                              Ravikant01q
                              Jun 8, 2021
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                              Hi I deposited Rs 5000 in wallet from my registered account at 6:46pm but I did not received the amount in my wallet till now and its 9:36 PM means 3 hours. Please update my wallet. My email id is [protected]@gmail.com.
                              Zebpay customer support has been notified about the posted complaint.
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                                A
                                ankit1710
                                Jun 8, 2021
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                                Dear team,
                                I deposit INR in ZEBPAY through BANK app. money is deducted but still not add in ZEBPAY wallet please do needful ASAP

                                Ankit
                                [protected]
                                Zebpay customer support has been notified about the posted complaint.
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                                  V
                                  Vijaychavhan123
                                  Jun 5, 2021
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                                  Resolved

                                  Im deposit 2k its show in history pending is now 23 hrs complete
                                  Jun 7, 2021
                                  Complaint marked as Resolved 
                                  Not complete my compaint my transaction pending
                                  Zebpay customer support has been notified about the posted complaint.
                                  Jun 07, 2021
                                  Updated by Vijaychavhan123                                   It not 2 day compleye bt transcation pending what im do

                                  Jun 07, 2021
                                  Updated by Vijaychavhan123                                   Itsnot solved
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                                    M
                                    Madhu Beemini
                                    Jun 5, 2021
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                                    Address: Hyderabad narsingi

                                    Hi sir my name is madhukar I opened zedpay account few years back but my mobile is theft some one I'm unable to open my old account pls help me
                                    Zebpay customer support has been notified about the posted complaint.
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                                      S
                                      Sangeeta Chandaliya
                                      Jun 1, 2021
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                                      Dear sir/mam
                                      I am a beginner and was not aware that I can only submit my amount from a registered account and I unknowingly deposited my amount from my other unregistered account. Kindly help me how can I get my amount back?
                                      Zebpay customer support has been notified about the posted complaint.
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                                        B
                                        bsguru
                                        May 27, 2021
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                                        Address: [email protected]

                                        Respected sirs,
                                        I opened my zebpay account but when I want to pay funds, no other options other than online payment shown.Also in this option SBI is shown but other banks are shown.
                                        Zebpay customer support has been notified about the posted complaint.
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