Zebpay — Deposited money amount deducted transaction failed | |||
Hi there, Please look into my problem, I have raised several tickets but still I have not got my money back, I got a mail saying the order number you menioned processed succesfully. Please look into it asap. Issue Details- Order Number# 171864 I have done NEFT to zebpay hdfc bank account of Rs 15000 from my HDFC Bank Savings Account No.: [protected], JAYANAGAR 4TH BLOCK Bangalore. As I was unaware that I cannot deposit money from my non-verfifed account to my zebpay account using NEFT. Details of the transaction along with date mentioned below- 08 Jun 2017 [protected] -TPT-First Tranasaction [protected]A1 08 Jun 2017 15, 000.00 Due to which Order Number# 171864 done on[protected] got failed, and no credit happened to my zebpay account. also I have got no refund of that money back into my HDFC Bank Account. Please take up my request and process the refund. After that I did another transaction using netbanking from my icici bank account of 15000 rs which happened successfully details mentioned below, which got reflected into my account and I was able to buy bit coins successfully. Details of the transaction along with date - 11/06/2017 12/06/2017 BIL/[protected]/PGMIB-/6 [protected]_WWWZ 15, 290.13 18, 623.44 Thanks Please let me know incase you need any further information. Thanks Saurabh [protected] Was this information helpful? | |||
 3 Comments | |||
Comments
I have a similar situation - Request #223856 . Chasing for refund
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श्रीमान जी मैं हरवीर सिंह मैंने अपने दूसरा अकाउंट SBI अकाउंट नंबर[protected] IFSC SBI 0001894 सुभाष नगर बरेली उत्तर प्रदेश से ₹10000 डिपाजिट किए थे जो मेरे डिपाजिट नहीं हुए मैंने zeb it service private limited IFSC HDFC 0000783 A/C no [protected] पर डिपाजिट किए थे जो मेरे अकाउंट से ₹10000 - हो गए कट गए जो अब तकzebpay मैं डिपॉजिट नहीं हुए मैं अपने 10000 रुपयों को अपने SBI अकाउंट में रिफंड कराना चाहता हूं
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Hello,
This is a real urgent request and I would appreciate if my issue is taken on high priority basis. I have made a payment of inr 9500 deposit in my zebpay wallet on 30th november 2017, the amount got debited from my registered bank account but it didnt reflect on my zebpay wallet. I kept following up on zebpay call center helpline number for a couple of days but I didnt get a clear picture. After a few days of follow up, I was told that the transaction has been canceled from zebpay side, and I shall get my refund as soon as possible. I never got any refund till date, I have been constantly following up on the helpline but my issue is not been taken up seriously. The last time I spoke to mr.Bharat bisht on help line was 07th november (thursday) and he had mentioned that he will look into this matter on urgent and high priority basis, and shall get back to me within 24 hours. He has still not gotten back to me neither I have got any notification or any intimation from zebpay. I spoke to my bank and asked them to check the status, in response to which they have emailed me saying that the transaction was successfully processed and has been credited to the merchant. I am really losing my patience now because it has been the 12th day today and there is no resolution to my complain. Today again I made a payment to zebpay of inr 5000 but this one also got canceled. Finally I am writing here as the payment gateway used was payu. Please help me with a solution at the earliest.
I am attaching the screenshots of my statement on the zebpay app, and I have bank proof also.
This is a real urgent request and I would appreciate if my issue is taken on high priority basis. I have made a payment of inr 9500 deposit in my zebpay wallet on 30th november 2017, the amount got debited from my registered bank account but it didnt reflect on my zebpay wallet. I kept following up on zebpay call center helpline number for a couple of days but I didnt get a clear picture. After a few days of follow up, I was told that the transaction has been canceled from zebpay side, and I shall get my refund as soon as possible. I never got any refund till date, I have been constantly following up on the helpline but my issue is not been taken up seriously. The last time I spoke to mr.Bharat bisht on help line was 07th november (thursday) and he had mentioned that he will look into this matter on urgent and high priority basis, and shall get back to me within 24 hours. He has still not gotten back to me neither I have got any notification or any intimation from zebpay. I spoke to my bank and asked them to check the status, in response to which they have emailed me saying that the transaction was successfully processed and has been credited to the merchant. I am really losing my patience now because it has been the 12th day today and there is no resolution to my complain. Today again I made a payment to zebpay of inr 5000 but this one also got canceled. Finally I am writing here as the payment gateway used was payu. Please help me with a solution at the earliest.
I am attaching the screenshots of my statement on the zebpay app, and I have bank proof also.
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